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aodh_n_2015
Do not use Europcar at Dublin Airport
Europcar的点评
点评：I travel to Dublin from the UK at least 4 times a year. I use a hire car broker company to get the best rate (the hire companies don’t like this as it prevents them adding on their sneaky surcharges).
I generally have a choice to choose from and will go with the best deal. I haven’t used Europcar much as there are normally better rates with Thrifty or Other firms. On this occasion I did and I can safely say I never will again.
Customer service was poor, usual attempts to get me to take the additional insurance which I decline. Female member of staff was rude and off hand from the start.
The car provided was frankly awful, see pics, it had around 50k miles on it, 5yrs old with multiple areas of damage. I simply refused to take it, when I returned to the desk I was told by the woman who had served me “it’s a rental car” as if I should expect that damage and age.
I made it clear that I wouldn’t accept the car and was then left waiting for 30 mins whilst a car was “prepared”. I ended up being given a car that was parked outside the office and had been there throughout.
I tried to explain to someone I presumed was a manager that the service was poor and that they had no business trying to give customers cars in such a bad condition- he simply shrugged and walked away.
The car I eventually took was newer and in better condition- but still had a fair amount of minor damage.
What was interesting was the VERY detailed examination of the car when I returned- I think they look to maximise profits by charging for as much damage as possible.
As always I had taken pictures of every dent or mark on the car so I quashed that at once.
I won’t touch this firm again- awful, avoid.
I generally have a choice to choose from and will go with the best deal. I haven’t used Europcar much as there are normally better rates with Thrifty or Other firms. On this occasion I did and I can safely say I never will again.
Customer service was poor, usual attempts to get me to take the additional insurance which I decline. Female member of staff was rude and off hand from the start.
The car provided was frankly awful, see pics, it had around 50k miles on it, 5yrs old with multiple areas of damage. I simply refused to take it, when I returned to the desk I was told by the woman who had served me “it’s a rental car” as if I should expect that damage and age.
I made it clear that I wouldn’t accept the car and was then left waiting for 30 mins whilst a car was “prepared”. I ended up being given a car that was parked outside the office and had been there throughout.
I tried to explain to someone I presumed was a manager that the service was poor and that they had no business trying to give customers cars in such a bad condition- he simply shrugged and walked away.
The car I eventually took was newer and in better condition- but still had a fair amount of minor damage.
What was interesting was the VERY detailed examination of the car when I returned- I think they look to maximise profits by charging for as much damage as possible.
As always I had taken pictures of every dent or mark on the car so I quashed that at once.
I won’t touch this firm again- awful, avoid.
翻译：我每年至少从英国前往都柏林4次。我会通过租车中介公司来获取最优惠的价格（租车公司并不喜欢这样，因为这能防止它们额外收取各种隐秘费用）。
通常我可以在多个选项中进行挑选，然后选择最划算的那一个。我很少选择Europcar，因为Thrifty或其他公司往往能提供更优惠的价格。不过这次我选择了Europcar，我可以肯定地说，以后再也不会选它了。
他们的客户服务很差。我通常会拒绝那些劝我购买额外保险的建议。女工作人员从一开始就显得很无礼且态度冷漠。
所提供的车辆实在糟糕透顶，请看照片——里程数已接近5万英里，车龄5年，还有多处损坏。我直接拒绝接受这辆车。当我回到服务台时，那位女工作人员对我说：“这就是一辆租赁车啊”，仿佛这些损坏和车龄都是意料之中的事似的。我明确表示不会接受那辆车，随后便被晾在一边等了30分钟，期间车子还在被“准备中”。最后我拿到的车其实就停在办公室外面，而且从始至终都在那里。
我试图向一个我以为是经理的人解释：服务实在糟糕透顶，他们根本不该把状况如此糟糕的车提供给顾客——但他只是耸耸肩，然后走开了。我最终选择的车虽然更新且状况更好，但仍然有不少小损伤。
有趣的是，当我把车送回去时，他们对车辆进行了极为细致的检查——我觉得他们的目的就是通过把所有可能的损伤都算进去来最大化利润。
不过像往常一样，我事先给车上的每一个凹痕和痕迹都拍了照，因此立刻就平息了他们的企图。
我再也不会光顾这家公司了——太糟糕了，千万别去。
通常我可以在多个选项中进行挑选，然后选择最划算的那一个。我很少选择Europcar，因为Thrifty或其他公司往往能提供更优惠的价格。不过这次我选择了Europcar，我可以肯定地说，以后再也不会选它了。
他们的客户服务很差。我通常会拒绝那些劝我购买额外保险的建议。女工作人员从一开始就显得很无礼且态度冷漠。
所提供的车辆实在糟糕透顶，请看照片——里程数已接近5万英里，车龄5年，还有多处损坏。我直接拒绝接受这辆车。当我回到服务台时，那位女工作人员对我说：“这就是一辆租赁车啊”，仿佛这些损坏和车龄都是意料之中的事似的。我明确表示不会接受那辆车，随后便被晾在一边等了30分钟，期间车子还在被“准备中”。最后我拿到的车其实就停在办公室外面，而且从始至终都在那里。
我试图向一个我以为是经理的人解释：服务实在糟糕透顶，他们根本不该把状况如此糟糕的车提供给顾客——但他只是耸耸肩，然后走开了。我最终选择的车虽然更新且状况更好，但仍然有不少小损伤。
有趣的是，当我把车送回去时，他们对车辆进行了极为细致的检查——我觉得他们的目的就是通过把所有可能的损伤都算进去来最大化利润。
不过像往常一样，我事先给车上的每一个凹痕和痕迹都拍了照，因此立刻就平息了他们的企图。
我再也不会光顾这家公司了——太糟糕了，千万别去。
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