点评:I had an awful experience with Europcar and I will never be using them again.
I picked up my car in the pouring rain, did my best inspection of it and took photos of all existing scratches I could see, and had an incident-free weekend with the car. When returning the car, I was charged for a hairline scratch on the underside of the front bumper, so small and insignificant that Europcar had neither been able to spot it when a previous customer had brought it in with it, nor was there any chance I could have spotted it when inspecting my car in the rain. I was charged an obscene amount for a scratch that is neither visible, nor will it ever be fixed by Europcar.
The customer service team (both in-person and online) were unhelpful, ignorant and dismissive of me, and I will not be using Europcar ever again.
翻译:我在 Europcar 的租车体验非常糟糕,以后绝不会再用他们的服务了。
我冒着倾盆大雨去取车,仔细检查了车辆,并拍下了所有可见的划痕。整个周末用车都很顺利。还车时,他们却因为前保险杠底部的一条细微划痕向我收费。这条划痕非常细小,几乎可以忽略不计,之前的车主送来的时候 Europcar 都没发现,就算我在雨中检查也不可能注意到。他们竟然因为这条既看不见又不会修复的划痕向我收取了如此高昂的费用。
他们的客服团队(包括线上和线下)态度恶劣、漠不关心,根本不理会我的诉求。我以后绝对不会再用 Europcar 的服务了。