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Kathy F
Stained bedding, updates needed throughout, management won't respond to issues
Wisp Resort的点评
点评：Our large family held a reunion at this venue. We paid or a queen suite for two nights. This lodge needs some serious updating. Upon entering the room there was an unpleasant odor. Luckily, I travel with room spray.
The cement block ceiling had black spots throughout, the sink had a hole in the porcelain and lacked a sink stopper, the towels were mismatched, and worst of all the bedding was stained. When one is paying over $200.00 a night, clean linens are EXPECTED! (As a side note, breakfast was served on random paper plates.)
We spoke with the front desk regarding the hideously stained mattress pad, and we were told it would be corrected. It was NOT. When we checked out, they were apologetic and said they would speak to the manager. Upon returning home, I called the manager, Freddie Harrison, and received no call-back. I sent an email to him the next day and again no response. After my second email with a failed response, I figured they just don't care about customer satisfaction.
If you are planning on visiting this resort, pleas reconsider and find another place to stay.
The cement block ceiling had black spots throughout, the sink had a hole in the porcelain and lacked a sink stopper, the towels were mismatched, and worst of all the bedding was stained. When one is paying over $200.00 a night, clean linens are EXPECTED! (As a side note, breakfast was served on random paper plates.)
We spoke with the front desk regarding the hideously stained mattress pad, and we were told it would be corrected. It was NOT. When we checked out, they were apologetic and said they would speak to the manager. Upon returning home, I called the manager, Freddie Harrison, and received no call-back. I sent an email to him the next day and again no response. After my second email with a failed response, I figured they just don't care about customer satisfaction.
If you are planning on visiting this resort, pleas reconsider and find another place to stay.
翻译：我们一家人在这个地方团聚。我们花了钱预订了一间女王套房，住了两晚。这家旅舍真的需要彻底翻新一下了。一进房间就有一股难闻的气味。幸好我出门时带了房间喷雾剂。
水泥砌成的天花板上到处都是黑斑，洗手池的瓷面有个洞且没有塞子，毛巾也是大小不一、配色混乱。最糟糕的是，床上用品上还有污渍。既然每晚要支付200多美元，清洁的床单绝对是理所当然的！（顺便提一下……早餐是用随意拿来的纸盘盛放的。
我们就那个污迹斑斑的床垫护垫问题与前台沟通，对方承诺会予以解决。但事实并非如此。退房时，工作人员道了歉，并表示会与经理沟通。回到家后，我给经理弗雷迪·哈里森打电话，却没有得到任何回复。第二天我又给他发了一封邮件，依然石沉大海。在发了第二封邮件却仍无回音之后……我觉得他们根本不在乎顾客的满意度。
如果你打算去这个度假村，请慎重考虑一下，另选一个住处吧。
水泥砌成的天花板上到处都是黑斑，洗手池的瓷面有个洞且没有塞子，毛巾也是大小不一、配色混乱。最糟糕的是，床上用品上还有污渍。既然每晚要支付200多美元，清洁的床单绝对是理所当然的！（顺便提一下……早餐是用随意拿来的纸盘盛放的。
我们就那个污迹斑斑的床垫护垫问题与前台沟通，对方承诺会予以解决。但事实并非如此。退房时，工作人员道了歉，并表示会与经理沟通。回到家后，我给经理弗雷迪·哈里森打电话，却没有得到任何回复。第二天我又给他发了一封邮件，依然石沉大海。在发了第二封邮件却仍无回音之后……我觉得他们根本不在乎顾客的满意度。
如果你打算去这个度假村，请慎重考虑一下，另选一个住处吧。
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