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Aniel B
Technical booking error, poor customer service
Duinrell Amusement Park的点评
点评：My experience with Duinrell was very disappointing. While booking tickets, I selected a specific time slot for the swimming pool. After an unsuccessful iDEAL payment attempt and completing the booking using a different payment method, I discovered that a different time slot had been assigned to my tickets. In addition, the booking confirmation page displayed the date January 1, 1970, which may indicate a technical issue in the booking system.
Although I reported the problem immediately and Duinrell acknowledged that the booking process had not gone correctly, they did not offer a cost-free solution. Instead, I was required to purchase new tickets and could only have the original tickets cancelled with administration fees deducted from the refund.
What disappointed me most was that there was no meaningful investigation into the cause of the issue. Instead, Duinrell repeatedly referred to its terms and conditions despite clear indications that something had gone wrong during the booking process.
Based on this experience, I cannot recommend Duinrell. When an online booking process fails, customers should be able to expect a fair, customer-oriented, and complete resolution.
Although I reported the problem immediately and Duinrell acknowledged that the booking process had not gone correctly, they did not offer a cost-free solution. Instead, I was required to purchase new tickets and could only have the original tickets cancelled with administration fees deducted from the refund.
What disappointed me most was that there was no meaningful investigation into the cause of the issue. Instead, Duinrell repeatedly referred to its terms and conditions despite clear indications that something had gone wrong during the booking process.
Based on this experience, I cannot recommend Duinrell. When an online booking process fails, customers should be able to expect a fair, customer-oriented, and complete resolution.
翻译：我对Duinrell的体验非常失望。预订泳池门票时，我选择了一个特定的时间段。在尝试使用iDEAL付款失败后，我尝试使用其他付款方式完成预订，却发现我的门票被分配到了错误的时间段。此外，预订确认页面显示的日期是1970年1月1日，这可能表明预订系统存在技术问题。
尽管我立即报告了问题，Duinrell也承认预订流程出现故障，但他们并没有提供免费解决方案。相反，我被要求重新购买门票，而原先的门票只能取消，并且退款时还要扣除手续费。
最令我失望的是，他们没有对问题原因进行任何有效的调查。尽管有明显的迹象表明预订流程出现了问题，Duinrell却反复强调他们的条款和条件。
基于这次经历，我无法推荐Duinrell。当在线预订流程出现故障时，客户应该能够获得公平、以客户为中心且完整的解决方案。
尽管我立即报告了问题，Duinrell也承认预订流程出现故障，但他们并没有提供免费解决方案。相反，我被要求重新购买门票，而原先的门票只能取消，并且退款时还要扣除手续费。
最令我失望的是，他们没有对问题原因进行任何有效的调查。尽管有明显的迹象表明预订流程出现了问题，Duinrell却反复强调他们的条款和条件。
基于这次经历，我无法推荐Duinrell。当在线预订流程出现故障时，客户应该能够获得公平、以客户为中心且完整的解决方案。
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