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Top-notch attractions completely void of service
Duinrell Amusement Park的点评
点评：The attractions at Duinrell are top-notch. There is a great deal of variety and generally everything is in good shape. The house we stayed at was also very nice, especially for the price. However, every interaction we had with an employee, and everything about the park that relies on human intervention, was utterly terrible.
It started with the 40 minute wait in reception to check in. For an off-season visit, this was utterly bizarre. Then we are forced to pay 4euro for a photo for our required ID, which was not looked at by a single person throughout our entire stay - not even when we entered the waterpark. Money grab scam.
The restaurants closed at 6pm, because why would we want to have dinner? They didn’t open until 11, because why would we want to have breakfast or coffee before that? The one made-to-order meal we had at 4pm took 30 minutes because the employee was incapable of doing more than one thing at once (we were literally the only people ordering at the time). There’s a restriction on how long you can spend in the waterpark (without paying more). The cherry on top was walking through the park at 10am, after seeing a sign that stated the walkway was open at 9:30, only to find ourselves locked in when we got to the other side.
The park is digging itself a hole. I don’t know if it’s always been this bad, but the nickel-and-diming and terrible service is sure to catch up to Duinrell at some point.
It started with the 40 minute wait in reception to check in. For an off-season visit, this was utterly bizarre. Then we are forced to pay 4euro for a photo for our required ID, which was not looked at by a single person throughout our entire stay - not even when we entered the waterpark. Money grab scam.
The restaurants closed at 6pm, because why would we want to have dinner? They didn’t open until 11, because why would we want to have breakfast or coffee before that? The one made-to-order meal we had at 4pm took 30 minutes because the employee was incapable of doing more than one thing at once (we were literally the only people ordering at the time). There’s a restriction on how long you can spend in the waterpark (without paying more). The cherry on top was walking through the park at 10am, after seeing a sign that stated the walkway was open at 9:30, only to find ourselves locked in when we got to the other side.
The park is digging itself a hole. I don’t know if it’s always been this bad, but the nickel-and-diming and terrible service is sure to catch up to Duinrell at some point.
翻译：杜因雷尔的景点确实一流。种类繁多，而且总体来说设施维护得很好。我们住的房子也很不错，尤其是考虑到价格。然而，我们与工作人员的每一次互动，以及公园里所有依赖人工干预的环节，都糟糕透顶。
首先，我们在前台办理入住手续就等了40分钟。淡季出行，这简直匪夷所思。然后，我们被迫支付4欧元拍照用于办理身份证，而这张照片在我们整个入住期间竟然无人查看——甚至在我们进入水上乐园时也没有人看过。简直就是赤裸裸的敛财。
餐厅下午6点就关门了，我们为什么要吃晚饭？餐厅11点才开门，我们为什么要在那之前吃早餐或喝咖啡？下午4点，我们点了一份现点现做的餐点，结果等了30分钟，因为服务员根本无法同时处理两件事（当时实际上只有我们两个人点餐）。水上乐园的游玩时间有限制（不额外付费的话）。更糟糕的是，我们早上10点穿过乐园，明明看到指示牌上写着9点半开放，结果走到另一边才发现被锁住了。
这个乐园真是自掘坟墓。我不知道它以前是不是一直这么糟糕，但这种斤斤计较的收费方式和糟糕的服务，迟早会让杜因雷尔付出代价。
首先，我们在前台办理入住手续就等了40分钟。淡季出行，这简直匪夷所思。然后，我们被迫支付4欧元拍照用于办理身份证，而这张照片在我们整个入住期间竟然无人查看——甚至在我们进入水上乐园时也没有人看过。简直就是赤裸裸的敛财。
餐厅下午6点就关门了，我们为什么要吃晚饭？餐厅11点才开门，我们为什么要在那之前吃早餐或喝咖啡？下午4点，我们点了一份现点现做的餐点，结果等了30分钟，因为服务员根本无法同时处理两件事（当时实际上只有我们两个人点餐）。水上乐园的游玩时间有限制（不额外付费的话）。更糟糕的是，我们早上10点穿过乐园，明明看到指示牌上写着9点半开放，结果走到另一边才发现被锁住了。
这个乐园真是自掘坟墓。我不知道它以前是不是一直这么糟糕，但这种斤斤计较的收费方式和糟糕的服务，迟早会让杜因雷尔付出代价。
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