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Angela P
Ripped clothes on sharp bench and no accountability !!!!!
Duinrell Amusement Park的点评
点评：Appalling customer service.
My daughter and I suffered ripped clothing whilst sat on a seat eating our lunch. The bench has a very sharp edge and caught us unawares. I went into the rwturant and manager asked me to email him. I did. 5 weeks later and chasing a number of times I have no outcome. It is with insurance company is what I have veen told and no reply to last email. Hence why I am resorting to a review to make people aware. At no point did this need to be through insurance. An apology and reimbursement of the clothes I had to buy as we had packed light (came from Uk) would have been sufficient. Duinell have washed their hands of this as they state the eateries are run by an external company and is not their concern.
I would not recommend this place to anyone. Very disappointing after spending so much money to get in and whilst we were there, then treated so poorly.
Go to Efteling (which is AMAZING )
My daughter and I suffered ripped clothing whilst sat on a seat eating our lunch. The bench has a very sharp edge and caught us unawares. I went into the rwturant and manager asked me to email him. I did. 5 weeks later and chasing a number of times I have no outcome. It is with insurance company is what I have veen told and no reply to last email. Hence why I am resorting to a review to make people aware. At no point did this need to be through insurance. An apology and reimbursement of the clothes I had to buy as we had packed light (came from Uk) would have been sufficient. Duinell have washed their hands of this as they state the eateries are run by an external company and is not their concern.
I would not recommend this place to anyone. Very disappointing after spending so much money to get in and whilst we were there, then treated so poorly.
Go to Efteling (which is AMAZING )
翻译：糟糕的客户服务。
我和女儿坐在椅子上吃午餐时，衣服被撕破了。长凳的边缘非常锋利，让我们措手不及。我去了餐厅，经理让我给他发邮件。我照做了。5周过去了，我催了好几次，都没有结果。我告诉过保险公司，但上次邮件也没人回复。所以我才想写评论让大家知道。这件事根本不需要通过保险公司来解决。我们轻装上阵（从英国出发），只要道歉并退还我不得不买的衣服就足够了。Duinell 已经撇清关系了，他们声明这些餐馆是由外部公司经营的，与他们无关。
我不会推荐这个地方给任何人。花了那么多钱才进去，结果却受到了如此恶劣的对待，真是太令人失望了。
去艾夫特琳（Efteling）吧（太棒了）
我和女儿坐在椅子上吃午餐时，衣服被撕破了。长凳的边缘非常锋利，让我们措手不及。我去了餐厅，经理让我给他发邮件。我照做了。5周过去了，我催了好几次，都没有结果。我告诉过保险公司，但上次邮件也没人回复。所以我才想写评论让大家知道。这件事根本不需要通过保险公司来解决。我们轻装上阵（从英国出发），只要道歉并退还我不得不买的衣服就足够了。Duinell 已经撇清关系了，他们声明这些餐馆是由外部公司经营的，与他们无关。
我不会推荐这个地方给任何人。花了那么多钱才进去，结果却受到了如此恶劣的对待，真是太令人失望了。
去艾夫特琳（Efteling）吧（太棒了）
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