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I would NEVER recommend this hotel to anyone
Wilderness at the Smokies的点评
点评：I’m compelled to share my experience for the stay at this hotel as it is definitely one of the WORST hotels I have ever stayed at.
It started with the check-in time. Instead of being greeted by the front desk staff as a guest should have received, the lady at the front desk purposely looked down/away when seeing me and my daughter walking towards the desk. She then pointed us to check in with another person (a gentleman next to her). When I asked questions about restaurants nearby etc., the male staff appeared to be bothered and having no interest in helping me at all. Again, he just pointed at directions. At that moment, my impression of this hotel was that guests were not respected or welcomed here.
Then it comes to the hotel room itself. The room has no real beds; rather, there were only pull out sofas. And there were no blankets, only a thin layer of bedding sheet. When asking the front desk for blankets, I was told that they don’t have blankets, only bedding sheets. In order to ensure we still stay warm and not get sick, I had to turn up the heater which caused much discomfort during the night; and I was not able to get much sleep at all.
For this hotel room with no real beds/blankets which are basic accommodations to any other standard hotels, we paid nearly $200 per night. And it is ridiculous for the kind of service we have received, from the customer service to the room accommodations. I would NEVER recommend this hotel to anyone else and will absolutely never book it again.
It started with the check-in time. Instead of being greeted by the front desk staff as a guest should have received, the lady at the front desk purposely looked down/away when seeing me and my daughter walking towards the desk. She then pointed us to check in with another person (a gentleman next to her). When I asked questions about restaurants nearby etc., the male staff appeared to be bothered and having no interest in helping me at all. Again, he just pointed at directions. At that moment, my impression of this hotel was that guests were not respected or welcomed here.
Then it comes to the hotel room itself. The room has no real beds; rather, there were only pull out sofas. And there were no blankets, only a thin layer of bedding sheet. When asking the front desk for blankets, I was told that they don’t have blankets, only bedding sheets. In order to ensure we still stay warm and not get sick, I had to turn up the heater which caused much discomfort during the night; and I was not able to get much sleep at all.
For this hotel room with no real beds/blankets which are basic accommodations to any other standard hotels, we paid nearly $200 per night. And it is ridiculous for the kind of service we have received, from the customer service to the room accommodations. I would NEVER recommend this hotel to anyone else and will absolutely never book it again.
翻译：我不得不分享我在这家酒店的糟糕体验，因为它绝对是我住过的最糟糕的酒店之一。
一切都始于办理入住手续。前台工作人员本应热情地迎接客人，但那位女士看到我和女儿走向前台时，却故意低头/别过脸去。然后她示意我们去找旁边的一位男士办理入住。当我询问附近餐厅等信息时，那位男工作人员显得很不耐烦，完全没有帮助我的意思。他只是指了指方向。那一刻，我对这家酒店的印象就是：客人在这里得不到尊重和欢迎。
接下来是酒店房间本身。房间里没有真正的床，只有沙发床。而且没有毯子，只有一层薄薄的床单。当我向前台要毯子时，他们告诉我他们没有毯子，只有床单。为了确保我们保持温暖不生病，我不得不调高暖气温度，这导致我晚上非常不舒服，几乎没怎么睡着。
这家酒店房间连像样的床和毯子都没有，而这些在其他标准酒店都是基本配置，我们却要为此支付近200美元一晚。考虑到我们所享受到的服务，从客户服务到房间设施，这个价格简直荒谬至极。我绝不会向任何人推荐这家酒店，也绝对不会再预订它。
一切都始于办理入住手续。前台工作人员本应热情地迎接客人，但那位女士看到我和女儿走向前台时，却故意低头/别过脸去。然后她示意我们去找旁边的一位男士办理入住。当我询问附近餐厅等信息时，那位男工作人员显得很不耐烦，完全没有帮助我的意思。他只是指了指方向。那一刻，我对这家酒店的印象就是：客人在这里得不到尊重和欢迎。
接下来是酒店房间本身。房间里没有真正的床，只有沙发床。而且没有毯子，只有一层薄薄的床单。当我向前台要毯子时，他们告诉我他们没有毯子，只有床单。为了确保我们保持温暖不生病，我不得不调高暖气温度，这导致我晚上非常不舒服，几乎没怎么睡着。
这家酒店房间连像样的床和毯子都没有，而这些在其他标准酒店都是基本配置，我们却要为此支付近200美元一晚。考虑到我们所享受到的服务，从客户服务到房间设施，这个价格简直荒谬至极。我绝不会向任何人推荐这家酒店，也绝对不会再预订它。
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