下载App
资质规则
旅行
账户
Tripadvisor用户
The Customer is Always… Wrong?
Solitude Links Golf Course & Banquet Center的点评
点评：I tried to golf here today using a prepaid voucher purchased off a local group discount site. Had a tee time, drove 45 minutes, and was told my two vouchers had already been redeemed.
I have not used these vouchers and we quickly determined that the course redeemed the vouchers for a prior tee time that I properly cancelled in advance of my scheduled tee time due to weather.
Everyone is welcome to review the weather forecast for August 24th, 2026 and you see why I cancelled my tee time. Can I prove I properly cancelled my tee time? Nope, it was all done over the phone.
The man behind the counter acknowledged the issue and said there was “nothing he could do” and to reach out to the retailer who sold the voucher. I made the point to say they will only call the course and the course will say it was already redeemed. I suggested the course allow me to play for free since o already paid for golf and had a tee time that was going to go unused. This is something they “could do” but it was clear the pro shop attendant was not looking for a resolution. Honestly he was an a**hole and it was probably one of the worst business/customer interactions of my 45 year old life. This interaction will make me think twice when I hear about the closing of another local golf course or business.
I don’t know what authority this individual had but this was at 11:50 AM on September 18th and he sent a clear message that customer service is the lowest priority for this place of business. I can only hope he was the owner because his demeanor and words assured I will never return to this course, and I have been a customer since it was Four Lakes Golf Course. I honestly hope this course goes out of business because it is what they deserve. I am that frustrated with the way I was treated.
This review won’t mean much for most of you - Golfers care about course conditions and pace of play, not how rude the pro shop attendant is. However, for those looking to book a wedding or a stay, I would think twice. Customer service is top priority when it comes to those things and I would look elsewhere. I was frauded out of only $35 but I would never give this venue thousands knowing they handle disputes in this manner. You have an issue, be forewarned the response will be “there is nothing we can do” with no associated facial expression.
I have not used these vouchers and we quickly determined that the course redeemed the vouchers for a prior tee time that I properly cancelled in advance of my scheduled tee time due to weather.
Everyone is welcome to review the weather forecast for August 24th, 2026 and you see why I cancelled my tee time. Can I prove I properly cancelled my tee time? Nope, it was all done over the phone.
The man behind the counter acknowledged the issue and said there was “nothing he could do” and to reach out to the retailer who sold the voucher. I made the point to say they will only call the course and the course will say it was already redeemed. I suggested the course allow me to play for free since o already paid for golf and had a tee time that was going to go unused. This is something they “could do” but it was clear the pro shop attendant was not looking for a resolution. Honestly he was an a**hole and it was probably one of the worst business/customer interactions of my 45 year old life. This interaction will make me think twice when I hear about the closing of another local golf course or business.
I don’t know what authority this individual had but this was at 11:50 AM on September 18th and he sent a clear message that customer service is the lowest priority for this place of business. I can only hope he was the owner because his demeanor and words assured I will never return to this course, and I have been a customer since it was Four Lakes Golf Course. I honestly hope this course goes out of business because it is what they deserve. I am that frustrated with the way I was treated.
This review won’t mean much for most of you - Golfers care about course conditions and pace of play, not how rude the pro shop attendant is. However, for those looking to book a wedding or a stay, I would think twice. Customer service is top priority when it comes to those things and I would look elsewhere. I was frauded out of only $35 but I would never give this venue thousands knowing they handle disputes in this manner. You have an issue, be forewarned the response will be “there is nothing we can do” with no associated facial expression.
翻译：今天，我试图使用从当地团购网站购买的预付券在此打高尔夫。我提前预约了开球时间，开车45分钟后抵达球场，却被告知我拥有的两张预付券早已被使用过了。
实际上我从未使用过这些券。我们很快查明，球场将这些券用于我之前因天气原因而提前取消的开球时段——我确实提前取消了那次预约。
欢迎大家去查看2026年8月24日的天气预报，这样就能明白我为何要取消那次预约了。我能证明自己已经正确取消了开球时间吗？不能，一切都是通过电话完成的。
柜台后的工作人员承认存在这个问题，但表示“无能为力”，建议我联系出售代金券的商家。我指出，他们只会给高尔夫球场打电话，而球场肯定会回复说代金券早已被使用过了。我提议让球场让我免费打球，毕竟我已经付过费用，而且原定的开球时间也将因此作废。这件事其实“可以解决”，但很明显，专卖店的店员并不想去解决问题。说实在的，他是个混蛋，这大概是我45年人生中所遇到的最糟糕的商家与顾客互动案例了。这次经历会让我在以后听到本地有高尔夫球场或商家要关门时，不得不三思而后行。我不知道这个人有什么职权，但事情发生在9月18日上午11点50分。他明确传达了一个信息：对于这家店来说，客户服务是最不受重视的。我只希望他是店主，因为他的举止和言辞让我下定决心再也不会光顾这家高尔夫球场了——其实从它还是“Four Lakes高尔夫球场”的时候起我就一直是它的顾客。说真的，我希望这家球场关门大吉，因为他们活该如此。我对自己受到的对待真是气愤至极。对大多数人来说，这篇评论可能没什么参考价值——高尔夫球手们关心的是球场状况和比赛节奏，而不是球具店店员有多没礼貌。不过，对于那些打算在此举办婚礼或住宿的人，我建议三思而后行。这类场合中，客户服务才是最重要的，因此我会选择其他场所。虽然我只被骗走了35美元，但一想到他们处理纠纷的方式如此糟糕，我就绝不会把几千美元交给这家场所。遇到问题的话……事先提醒一下：回复肯定是“我们无能为力”，而且不会有任何面部表情。
实际上我从未使用过这些券。我们很快查明，球场将这些券用于我之前因天气原因而提前取消的开球时段——我确实提前取消了那次预约。
欢迎大家去查看2026年8月24日的天气预报，这样就能明白我为何要取消那次预约了。我能证明自己已经正确取消了开球时间吗？不能，一切都是通过电话完成的。
柜台后的工作人员承认存在这个问题，但表示“无能为力”，建议我联系出售代金券的商家。我指出，他们只会给高尔夫球场打电话，而球场肯定会回复说代金券早已被使用过了。我提议让球场让我免费打球，毕竟我已经付过费用，而且原定的开球时间也将因此作废。这件事其实“可以解决”，但很明显，专卖店的店员并不想去解决问题。说实在的，他是个混蛋，这大概是我45年人生中所遇到的最糟糕的商家与顾客互动案例了。这次经历会让我在以后听到本地有高尔夫球场或商家要关门时，不得不三思而后行。我不知道这个人有什么职权，但事情发生在9月18日上午11点50分。他明确传达了一个信息：对于这家店来说，客户服务是最不受重视的。我只希望他是店主，因为他的举止和言辞让我下定决心再也不会光顾这家高尔夫球场了——其实从它还是“Four Lakes高尔夫球场”的时候起我就一直是它的顾客。说真的，我希望这家球场关门大吉，因为他们活该如此。我对自己受到的对待真是气愤至极。对大多数人来说，这篇评论可能没什么参考价值——高尔夫球手们关心的是球场状况和比赛节奏，而不是球具店店员有多没礼貌。不过，对于那些打算在此举办婚礼或住宿的人，我建议三思而后行。这类场合中，客户服务才是最重要的，因此我会选择其他场所。虽然我只被骗走了35美元，但一想到他们处理纠纷的方式如此糟糕，我就绝不会把几千美元交给这家场所。遇到问题的话……事先提醒一下：回复肯定是“我们无能为力”，而且不会有任何面部表情。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
