下载App
旅行
账户
Tripadvisor用户
Terrible Experience
Camperman Australia的点评
点评：Dealing with Camperman was an exercise in frustration from start to finish, and the customer service alone is enough to ensure I will never use or recommend them again.
Two customer service operators in particular — Michelle and Javier — were outstanding, but only in how unhelpful, dismissive, and unprofessional they were. Basic questions were met with indifference, responses felt scripted and despondent, and there was zero sense of accountability or care. It was very clear that helping the customer was not a priority.
Michelle was curt and dismissive, offering no solutions and showing little interest in resolving issues. Javier was equally unhelpful — vague, unresponsive, and seemingly annoyed that he had to deal with a customer at all. Neither demonstrated even a basic level of customer service competence.
When you’re hiring a camper — something that involves safety, money, and trust — you expect clear communication and professionalism. Camperman delivered the opposite.
If you enjoy being talked down to, ignored, and left feeling like an inconvenience, this might be the company for you. Otherwise, do yourself a favour and look elsewhere. There are plenty of camper hire companies that understand the concept of customer service. Camperman is not one of them.
Two customer service operators in particular — Michelle and Javier — were outstanding, but only in how unhelpful, dismissive, and unprofessional they were. Basic questions were met with indifference, responses felt scripted and despondent, and there was zero sense of accountability or care. It was very clear that helping the customer was not a priority.
Michelle was curt and dismissive, offering no solutions and showing little interest in resolving issues. Javier was equally unhelpful — vague, unresponsive, and seemingly annoyed that he had to deal with a customer at all. Neither demonstrated even a basic level of customer service competence.
When you’re hiring a camper — something that involves safety, money, and trust — you expect clear communication and professionalism. Camperman delivered the opposite.
If you enjoy being talked down to, ignored, and left feeling like an inconvenience, this might be the company for you. Otherwise, do yourself a favour and look elsewhere. There are plenty of camper hire companies that understand the concept of customer service. Camperman is not one of them.
翻译：与 Camperman 打交道从头到尾都令人沮丧，单凭他们的客户服务就足以让我发誓以后绝不会再使用或推荐他们。
两位客服人员——Michelle 和 Javier——尤其令人印象深刻，但他们所谓的“令人印象深刻”仅仅在于他们极度不帮忙、冷漠无情和极不专业。对于一些基本问题，他们漠不关心，回复也像是事先写好的脚本，语气毫无诚意，完全没有丝毫责任感或责任心。很明显，帮助客户并非他们的首要任务。
Michelle 态度生硬冷漠，既不提供任何解决方案，也丝毫没有解决问题的意愿。Javier 也同样令人失望——含糊其辞、反应迟钝，似乎对不得不与客户打交道感到厌烦。他们两人甚至连最基本的客户服务能力都没有。
租用露营车是一件关乎安全、金钱和信任的事情，你理应期待清晰的沟通和专业的服务。而 Camperman 的表现却恰恰相反。
如果你喜欢被人居高临下地对待、忽视，以及感觉自己像个累赘，那么这家公司或许适合你。否则，还是另寻他处吧。有很多露营车租赁公司真正理解客户服务的理念，而Camperman显然不是其中之一。
两位客服人员——Michelle 和 Javier——尤其令人印象深刻，但他们所谓的“令人印象深刻”仅仅在于他们极度不帮忙、冷漠无情和极不专业。对于一些基本问题，他们漠不关心，回复也像是事先写好的脚本，语气毫无诚意，完全没有丝毫责任感或责任心。很明显，帮助客户并非他们的首要任务。
Michelle 态度生硬冷漠，既不提供任何解决方案，也丝毫没有解决问题的意愿。Javier 也同样令人失望——含糊其辞、反应迟钝，似乎对不得不与客户打交道感到厌烦。他们两人甚至连最基本的客户服务能力都没有。
租用露营车是一件关乎安全、金钱和信任的事情，你理应期待清晰的沟通和专业的服务。而 Camperman 的表现却恰恰相反。
如果你喜欢被人居高临下地对待、忽视，以及感觉自己像个累赘，那么这家公司或许适合你。否则，还是另寻他处吧。有很多露营车租赁公司真正理解客户服务的理念，而Camperman显然不是其中之一。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
