下载App
旅行
账户
Sean M
Poor experience with camper van for east coast Australia
Camperman Australia的点评
点评：We hired a campervan from Camperman Australia and unfortunately had a very disappointing experience from the start.
When we arrived at the scheduled pickup time, the van was not ready for almost two hours due to a broken rear windscreen. We later discovered multiple pieces of glass still inside the vehicle during the trip, despite being told it had been fully cleaned. This raised obvious safety concerns.
We also found stained pillowcases and were missing basic items like a tea towel. Later in the trip we discovered cockroaches in the upper storage area. Given that the van had been left overnight with no rear windscreen before our hire, this was very concerning.
The return inspection process was far more strict than the pickup, and we had to prove pre-existing damage ourselves using our own photos and videos.
We raised all of these issues with the company, but the responses were disappointing and did not properly address several of the concerns, including the glass. The compensation offered was minimal, and only on the condition that we signed a non-disparagement agreement preventing us from leaving any online review. We did not feel comfortable agreeing to that.
For the price paid (over $3,000), we expected a much higher standard of safety, cleanliness, and customer service.
When we arrived at the scheduled pickup time, the van was not ready for almost two hours due to a broken rear windscreen. We later discovered multiple pieces of glass still inside the vehicle during the trip, despite being told it had been fully cleaned. This raised obvious safety concerns.
We also found stained pillowcases and were missing basic items like a tea towel. Later in the trip we discovered cockroaches in the upper storage area. Given that the van had been left overnight with no rear windscreen before our hire, this was very concerning.
The return inspection process was far more strict than the pickup, and we had to prove pre-existing damage ourselves using our own photos and videos.
We raised all of these issues with the company, but the responses were disappointing and did not properly address several of the concerns, including the glass. The compensation offered was minimal, and only on the condition that we signed a non-disparagement agreement preventing us from leaving any online review. We did not feel comfortable agreeing to that.
For the price paid (over $3,000), we expected a much higher standard of safety, cleanliness, and customer service.
翻译：我们从澳大利亚Camperman公司租了一辆露营车，但从一开始就非常失望。
我们按时到达取车地点，却发现车子因为后挡风玻璃破损，等了将近两个小时才准备好。尽管之前被告知车子已经彻底清洁过，但行驶途中我们还是发现车内残留着多块玻璃碎片。这显然存在安全隐患。
我们还发现枕套上有污渍，而且缺少一些基本用品，比如茶巾。之后，我们在上层储物空间发现了蟑螂。考虑到这辆车在我们取车前一晚就被停放在没有后挡风玻璃的地方，这种情况令人非常担忧。
还车时的检查流程比取车时严格得多，我们必须自己提供照片和视频来证明车辆存在损坏。
我们向公司反映了所有这些问题，但他们的回复令人失望，并没有妥善解决其中的一些问题，包括玻璃碎片的问题。他们提供的赔偿金额微乎其微，而且前提是我们签署了一份不诋毁协议，禁止我们在网上发表任何评论。我们觉得不妥，所以没有同意。
考虑到支付的价格（超过3000美元），我们期望获得更高标准的安全性、清洁度和客户服务。
我们按时到达取车地点，却发现车子因为后挡风玻璃破损，等了将近两个小时才准备好。尽管之前被告知车子已经彻底清洁过，但行驶途中我们还是发现车内残留着多块玻璃碎片。这显然存在安全隐患。
我们还发现枕套上有污渍，而且缺少一些基本用品，比如茶巾。之后，我们在上层储物空间发现了蟑螂。考虑到这辆车在我们取车前一晚就被停放在没有后挡风玻璃的地方，这种情况令人非常担忧。
还车时的检查流程比取车时严格得多，我们必须自己提供照片和视频来证明车辆存在损坏。
我们向公司反映了所有这些问题，但他们的回复令人失望，并没有妥善解决其中的一些问题，包括玻璃碎片的问题。他们提供的赔偿金额微乎其微，而且前提是我们签署了一份不诋毁协议，禁止我们在网上发表任何评论。我们觉得不妥，所以没有同意。
考虑到支付的价格（超过3000美元），我们期望获得更高标准的安全性、清洁度和客户服务。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
