点评:Mac Adventures is a SCAM with no care in the world if you actually travel with them. Charge an insane deposit that is non-refundable from at least 10 MONTHS out from your travel date . If you book with a "group" they will only confirm the trip details with that single person and require they pay the deposit for everyone. Yet they do not need you as the participate to sign off on anything - including your non-refundable deposit that you now owe the "leader" who signed off for you. What is even more fascinating is that when we were cancelling 7-8 months out they refused to apply our deposit to the rest of our group. I talked to multiple people at Mac's and they all read from the same manual and could give two craps about customer service. The best part is that they did not actually mark down our cancellation after multiple calls. When they requested final payment from the rest of the group 70 days out, they played dumb and said they needed us to "reply personally via email" to cancel. Yet they had no problem accepting a non-refundable deposit on our behalf, with no communication, no sign-off and no acceptance of their policies. Oh, and something else...this was a completely self-guided trip through huts - lol. They literally were not paying a single person to be there with the group. It is an absolute rip-off and a very low-value company. I would never book another trip with them anywhere in the world.
翻译:Mac Adventures 是个骗子,根本不在乎你是否真的跟他们一起旅行。他们收取高额的订金,而且至少在旅行日期前 10 个月不可退还。如果你跟“团体”预订,他们只会与该个人确认行程细节,并要求他们为所有人支付订金。然而,他们不需要你作为参与者签署任何协议——包括你现在欠那个为你签字的“领队”的不可退还的订金。更令人费解的是,当我们在 7-8 个月前取消行程时,他们拒绝将我们的订金用于我们团里的其他成员。我和 Mac Adventures 的几个人谈过,他们都读着同一套手册,对客户服务简直不屑一顾。最棒的是,在我们多次打电话之后,他们并没有真正取消预订。当他们要求团里其他成员在 70 天前支付尾款时,他们装傻,说需要我们“亲自通过电子邮件回复”才能取消。然而,他们却毫无顾忌地代表我们收取了一笔不可退还的押金,既没有沟通,也没有签字确认,更没有接受他们的政策。哦,还有点……这完全是一次自助式的小屋之旅——哈哈。他们居然连一个人的工资都没付给跟团的人。这简直就是敲诈,而且这家公司的价值非常低。我以后再也不会在世界任何地方预订他们的行程了。