New heartless management staff. - Buc-ee's (Kodak) - Buc-ee's - 20条旅客点评与比价

Bryan C

New heartless management staff.

Buc-ee's的点评

2026年11月01日发布于: 海外

点评：Stopped for 6 minutes to Google a side effect that I was having for my new heart medication. After 6 minutes management came out and told me that I could not park there overnight. I explained that I was having a mild side effect from my medication and was deciding if I needed to rest for a minute or go to the hospital or go home. Then they, the manager and her assistant, asked should they call a ambulance for me in a condescending tone and I told them no that I would just go and continue somewhere else and get out of the parking lot. So the spot the thought that I may pass out I just drove over to the bank about a mile away and finished my search in 2 minutes. And then thought I should probably go back and make management aware of what happened so they could coach their staff and it turned out it was the manager herself that came out and was being condescending and trying to send me to the hospital which wasn't necessary in a ambulance ride and a hospital stay costs lots and lots of money. So after getting upset that another person could treat somebody so cruel I asked her why don't she just ask everybody to get out and lock the doors permanently if they don't want customers. Anyways I will never be back and if anybody else wants to go and risk being treated so inhumanely then that is for each customers discretion. In the picture of shared that is the manager standing with her employee, the employee is wearing the visibility best. So that is what she's teaching new employees is to be heartless to people and approach them if they don't get out of their car and go in and buy something within the first 6 minutes of being at buc-ee's no matter if like in my case it was 12:42 a.m. and out of their giant parking lot on the car wash side of the building it was practically empty.

翻译：我停下车6分钟，在谷歌上搜索我服用新心脏药物后出现的副作用。6分钟后，管理人员走出来告诉我，我不能在那里过夜停车。我解释说，我出现了轻微的药物副作用，正在决定是休息一会儿、去医院还是直接回家。接着，那位经理和她的助手……他们用一种居高临下的语气问我是否需要叫救护车，我回答说不用，我会直接开车离开停车场，去别的地方继续找。鉴于他们觉得我可能会晕倒，我便驾车前往一英里外的银行，两分钟内就完成了搜索。后来我想，我大概应该回去让管理层知道发生了什么，这样他们就能对员工进行指导。结果出来的是经理本人，她态度傲慢，还试图把我送去医院——其实没这个必要。而使用救护车以及住院治疗要花费巨额费用。因为对有人能如此残忍地对待他人感到愤怒，我问她：如果不想接待顾客，为什么不直接让所有人离开并把门永远锁上呢？总之，我再也不会光顾了。要是还有其他人愿意去冒被如此不人道对待的风险，那也完全取决于他们自己的决定。在分享的那张照片中，经理正和她的员工站在一起，那个员工穿着带有反光条的背心。也就是说，她教导新员工要对顾客冷酷无情：如果顾客在进入Buc-ee’s后的6分钟内没有下车进去购物，无论什么情况都要去“处理”他们。就拿我来说，当时是凌晨12点42分，而从洗车区那一侧的巨大停车场望去，整个停车场几乎空无一人。

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