点评:It is with heavy heart I am writing this review. We have used here many times over the years but in recent months this is my third review. My first one was negative resulting in correspondence of apology and invite to go back and be treated to a replacement meal. We went back and received first class treatment so I wrote a positive review. But, alas we returned to day and the only praise I can give is to the lady who brought our food out. For me the menu is somewhat limited so I had a piece of carrot cake. My partner received his meal a good 15 minutes before our drinks and my cake. We were told by the lady that the meal came from the kitchen, the drinks and cake comes from the counter staff. My partner ordered a glass of Orange juice and he received a carton which he sent back requesting he gets what was ordered. I have had my own cafe and the first rule is make sure the customer gets their drinks first before their food. It was about 1.45 and not very busy at all. I hate to see how bad things would be if it was busy. Today's shoddy service has been the final straw for us. It has shown we only received such good service last time because they knew why we were there. We will not be returning as we feel things will not improve. Sad as this used to be such a lovely place to go and eat.
翻译:我怀着沉重的心情写这篇评论。多年来我们已经多次使用过这里,但最近几个月这是我的第三次评论。我的第一个结果是否定的,导致我致函道歉并邀请我回去并接受替代餐。我们回去后接受了一流的治疗,所以我写了一篇积极的评论。但是,唉,我们回到了白天,我唯一能表扬的是给我们送食物的那位女士。对我来说菜单有点有限所以我吃了一块胡萝卜蛋糕。我的伙伴在我们喝饮料和吃蛋糕之前足足 15 分钟就收到了他的饭菜。这位女士告诉我们,饭菜来自厨房,饮料和蛋糕来自柜台人员。我的伙伴点了一杯橙汁,他收到了一个纸箱,他寄回要求他得到所点的东西。我有自己的咖啡馆,首要规则是确保顾客先喝饮料再吃食物。那时大约是 1.45,一点也不忙。我讨厌看到如果很忙的话事情会变得多么糟糕。今天的劣质服务已经成为压垮我们的最后一根稻草。这表明我们上次才得到这么好的服务,因为他们知道我们为什么在那里。我们不会回来,因为我们觉得事情不会改善。可悲的是,这曾经是一个如此可爱的吃饭的地方。