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Jim and Candy J
Greed rules.
Kohler Waters Spa的点评
点评：We stayed at the Carriage House, which is marketed as Kohler’s spa-focused hotel and costs roughly $1,100 per night. My wife booked and paid for two spa treatments while I played a $550 round of golf at the resort. When I returned and tried to join her in the spa and pool area, they refused to let me in because I had not personally booked a treatment.
I asked twice and explained that we were Carriage House guests, my wife had purchased two treatments, and I had spent the day playing an expensive round of golf at their resort. They still refused. Apparently, on Saturdays, each guest must purchase a spa treatment individually before being allowed inside.
I understand having policies, but this felt rigid, greedy, and completely lacking in common sense. At these prices, guests staying directly above the spa should not feel nickel-and-dimed or be denied access while their spouse is using the facility.
We have stayed at many high-end properties and are usually very understanding, but this was one of the poorest examples of luxury hospitality we have experienced. A manager had every opportunity to make a reasonable decision and chose not to.
Beautiful property, but the guest experience did not come close to matching the price. We will not return.
I asked twice and explained that we were Carriage House guests, my wife had purchased two treatments, and I had spent the day playing an expensive round of golf at their resort. They still refused. Apparently, on Saturdays, each guest must purchase a spa treatment individually before being allowed inside.
I understand having policies, but this felt rigid, greedy, and completely lacking in common sense. At these prices, guests staying directly above the spa should not feel nickel-and-dimed or be denied access while their spouse is using the facility.
We have stayed at many high-end properties and are usually very understanding, but this was one of the poorest examples of luxury hospitality we have experienced. A manager had every opportunity to make a reasonable decision and chose not to.
Beautiful property, but the guest experience did not come close to matching the price. We will not return.
翻译：我们下榻在Carriage House酒店，这家酒店被宣传为科勒旗下的水疗主题酒店，每晚房价约为1,100美元。我妻子预订并支付了两项水疗服务，而我则在度假村里打了一场花费550美元的高尔夫球。当我回来后试图和妻子一起进入水疗及泳池区时，工作人员却拒绝让我入内，理由是我没有亲自预订任何水疗服务。
我两次提出请求，并解释说我们是Carriage House的住客，而且我的妻子已经购买了两项水疗服务。那天，我在他们的度假村打了一场价格不菲的高尔夫球。可他们依旧拒绝让我进入。原来，每逢周六，每位宾客都必须单独购买水疗服务券才能进入。
我理解设立规定是必要的，但这种做法实在刻板、贪婪，而且完全不合常理。以如此高昂的收费标准来看，住在水疗中心上方的住客绝不应被巧取豪夺，也不应在配偶正在享受水疗服务时被拒之门外。我们住过很多高端酒店，通常都能保持宽容和理解的态度，但这次的经历绝对是我们所体验过的最糟糕的豪华服务之一。酒店经理完全有机会做出合理的决定，却选择了不作为。
酒店环境很美，但客人的实际体验与所支付的价格完全不匹配。我们不会再光顾了。
我两次提出请求，并解释说我们是Carriage House的住客，而且我的妻子已经购买了两项水疗服务。那天，我在他们的度假村打了一场价格不菲的高尔夫球。可他们依旧拒绝让我进入。原来，每逢周六，每位宾客都必须单独购买水疗服务券才能进入。
我理解设立规定是必要的，但这种做法实在刻板、贪婪，而且完全不合常理。以如此高昂的收费标准来看，住在水疗中心上方的住客绝不应被巧取豪夺，也不应在配偶正在享受水疗服务时被拒之门外。我们住过很多高端酒店，通常都能保持宽容和理解的态度，但这次的经历绝对是我们所体验过的最糟糕的豪华服务之一。酒店经理完全有机会做出合理的决定，却选择了不作为。
酒店环境很美，但客人的实际体验与所支付的价格完全不匹配。我们不会再光顾了。
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