点评:Absolutely horrendous.
We were treated with complete disrespect from the get go.
We arrived to the company, taking an suv. We had a lot of luggage, and we had a roof storage carrier for the ones that couldn’t fit in the trunk. We researched that ahead of time and made sure it is in fact legal in Greece, however when we arrived we were met with yelling, and threats, and absolute humiliation.
Even if the company policy forbids it, we were willing to negotiate other options, but the workers were extremely hard headed, yelling and speaking to us like we were stupid.
The worst part of it all was the disgusting way in which they talked to my mother. Yelling at her, threatening her, not willing to listen or do anything for us other than cancel our reservation. At this point we were at the company with seven suitcases and no other options and the workers showed no sign of sympathy or a willingness to to help.
Thankfully we managed to figure it out, but I strongly advise anyone reading this to steer away from this company completely, due to their absolute lack of customer service. It was disgusting, and humiliating, and a terrible start to our trip and I would love if I can prevent any other tourist from going through the same experience by going to this company. Steer clear, there are enough companies to choose from.
翻译:简直糟透了。
从一开始我们就受到了极大的不尊重。
我们开着一辆SUV到达公司。我们有很多行李,还带了一个车顶行李架,用来装那些放不进后备箱的行李。我们事先查过资料,确认在希腊这样做是合法的,然而当我们到达时,却遭到了大声呵斥、威胁和羞辱。
即使公司规定禁止这样做,我们也愿意协商其他方案,但工作人员非常固执,对我们大吼大叫,好像我们都是傻子一样。
最糟糕的是他们对待我母亲的方式。他们对她大吼大叫,威胁她,除了取消我们的预订之外,根本不愿听我们解释,也不愿意做任何事。当时我们带着七个行李箱,别无选择,而工作人员却丝毫没有表现出同情或提供帮助的意愿。
幸好我们最终解决了问题,但我强烈建议所有看到这篇文章的人都远离这家公司,因为他们的客户服务简直糟糕透顶。这真是令人作呕,颜面尽失,也给我们的旅行开了个糟糕的头。我真心希望能够阻止其他游客因为选择这家公司而遭受同样的遭遇。千万别选这家,市面上有很多公司可以选择。