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Sightsee5255375****
Incompetence and appalling behaviour
South Western Railway的点评
点评：I was travelling from Yeovil to Lawrence hill and I had a valid ticket. My journey involved changing train to Salisbury.
I caught the first train in Yeovil at 15.31 and arrived in Salisbury around 17.30. My next train to Bristol was the Cardiff central scheduled at 17.46 so I have asked the lady at the entrance gate if I could get out the station for a cigarette and come back. After checking my ticket she agreed to let me go out. Upon my return, the person who let me out wasn’t there, another station assistant took her place so I asked him to let me. He checked my ticket and said that my ticket wasn’t valid and I had no right to access the station without a valid ticket. I objected and explained him the situation again but he just kept saying I did not have a valid ticket. I went to the ticket office and Jon, the assistant, repeated the same thing and basically forced me to pay for a new ticket if I wanted to board the train. I despite having a valid open return ticket I had to purchase another ticket. I am utterly appalled by the poor customer service I have received, both the station assistants stopped to listen to me and kept challenging me in an unprofessional manner. They did not even checked the train journey I had been shown on GWR website and I had to ask the assistant to stop challenging me because it was making me uncomfortable.
I caught the first train in Yeovil at 15.31 and arrived in Salisbury around 17.30. My next train to Bristol was the Cardiff central scheduled at 17.46 so I have asked the lady at the entrance gate if I could get out the station for a cigarette and come back. After checking my ticket she agreed to let me go out. Upon my return, the person who let me out wasn’t there, another station assistant took her place so I asked him to let me. He checked my ticket and said that my ticket wasn’t valid and I had no right to access the station without a valid ticket. I objected and explained him the situation again but he just kept saying I did not have a valid ticket. I went to the ticket office and Jon, the assistant, repeated the same thing and basically forced me to pay for a new ticket if I wanted to board the train. I despite having a valid open return ticket I had to purchase another ticket. I am utterly appalled by the poor customer service I have received, both the station assistants stopped to listen to me and kept challenging me in an unprofessional manner. They did not even checked the train journey I had been shown on GWR website and I had to ask the assistant to stop challenging me because it was making me uncomfortable.
翻译：我从约维尔 (Yeovil) 前往劳伦斯山 (Lawrence Hill)，持有有效车票。我的行程需要在索尔兹伯里 (Salisbury) 换乘。
我于下午 3:31 在约维尔搭乘首班火车，大约下午 5:30 到达索尔兹伯里。下一班前往布里斯托尔 (Bristol) 的火车是下午 5:46 发车的卡迪夫中央车站 (Cardiff Central) 列车，所以我询问入口处的女士是否可以出站抽根烟再回来。她检查了我的车票后同意让我出去。当我回来时，之前放我出去的那位女士不在，换成了另一位车站工作人员，所以我请他放我出去。他检查了我的车票，说我的车票无效，没有有效车票我无权进入车站。我提出异议并再次向他解释了情况，但他仍然坚持说我的车票无效。我去了售票处，工作人员乔恩 (Jon) 重复了同样的话，基本上是强迫我重新买票才能上车。尽管我持有有效的往返车票，却不得不再次购票。我对这次糟糕的客户服务感到非常震惊。两位车站工作人员不仅没有停下来听我说话，反而以非常不专业的态度不断质疑我。他们甚至没有核实我在GWR网站上看到的列车行程，我不得不请其中一位工作人员停止质疑，因为这让我感到非常不舒服。
我于下午 3:31 在约维尔搭乘首班火车，大约下午 5:30 到达索尔兹伯里。下一班前往布里斯托尔 (Bristol) 的火车是下午 5:46 发车的卡迪夫中央车站 (Cardiff Central) 列车，所以我询问入口处的女士是否可以出站抽根烟再回来。她检查了我的车票后同意让我出去。当我回来时，之前放我出去的那位女士不在，换成了另一位车站工作人员，所以我请他放我出去。他检查了我的车票，说我的车票无效，没有有效车票我无权进入车站。我提出异议并再次向他解释了情况，但他仍然坚持说我的车票无效。我去了售票处，工作人员乔恩 (Jon) 重复了同样的话，基本上是强迫我重新买票才能上车。尽管我持有有效的往返车票，却不得不再次购票。我对这次糟糕的客户服务感到非常震惊。两位车站工作人员不仅没有停下来听我说话，反而以非常不专业的态度不断质疑我。他们甚至没有核实我在GWR网站上看到的列车行程，我不得不请其中一位工作人员停止质疑，因为这让我感到非常不舒服。
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