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Trail5144956****
Poor Havila Experience
Havila Voyages的点评
点评：My family and I embarked on a Havila cruise from Bergen to Tromso in January 2026, but unfortunately, our Havila experience fell short of our expectations. One major issue was the rigid dining system at the Harvand restaurant, where we had to book time slots for meals and were refused minor adjustments, even when tables were available. To make matters worse, we were seated at the same table daily with some strangers. I had the impression of being on a naval vessel with strict rules. The food options were also limited, with the same dishes being served for lunch and dinner daily. The restaurant manager wasn’t interested in receiving feedback or making improvements to its poor customer service. The programs were very expensive and not attractive. There was nothing much to do on the cruise ship other than saunas, gym and catching Aurora. Unfortunately, we weren’t successful to catch the Northern Lights. On a more positive note, the cruise ship was relatively new, although the heavy cabin doors posed a safety concern.
翻译：我和家人于2026年1月乘坐哈维拉号邮轮从卑尔根前往特罗姆瑟，但遗憾的是，我们的哈维拉之旅远低于预期。其中一个主要问题是哈佛餐厅僵化的用餐制度，我们必须提前预订用餐时间，即使有空位，也拒绝任何小小的调整。更糟糕的是，我们每天都被安排和陌生人同桌用餐。我感觉自己仿佛置身于一艘规章制度森严的军舰上。食物选择也十分有限，午餐和晚餐每天供应的都是同样的菜肴。餐厅经理对顾客的反馈漠不关心，也无意改进糟糕的客户服务。船上的活动项目价格昂贵且毫无吸引力。除了桑拿、健身房和观赏极光之外，邮轮上几乎没有其他娱乐活动。可惜的是，我们最终未能看到极光。值得一提的是，这艘邮轮相对较新，尽管沉重的舱门存在一定的安全隐患。
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