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Jill G
Beautiful facility, deeply dishonest management
Highfive Fitness的点评
点评：We signed up for a one-month membership at around CHF 500 per person while temporarily in Zurich. At sign-up, manager Jumi explicitly promised we could extend to a 3- or 6-month plan later and only pay the difference. We returned before the end of our month to do exactly that — and were told the offer never existed, wasn't in the system, and that only a full-year subscription was available.
This is a deliberate bait-and-switch, not a misunderstanding. We were never informed of any 14-day window to action a contract extension — had we been, we would have used it immediately.
What followed made things worse: after posting a factual review, we received a phone call making threats of further invoices and charges. This kind of response to legitimate customer feedback is unacceptable.
The gym itself is well-maintained and genuinely impressive. It is a real shame that it is run in a way that intentionally misleads customers. Get absolutely everything in writing before signing anything here — verbal promises mean nothing.
This is a deliberate bait-and-switch, not a misunderstanding. We were never informed of any 14-day window to action a contract extension — had we been, we would have used it immediately.
What followed made things worse: after posting a factual review, we received a phone call making threats of further invoices and charges. This kind of response to legitimate customer feedback is unacceptable.
The gym itself is well-maintained and genuinely impressive. It is a real shame that it is run in a way that intentionally misleads customers. Get absolutely everything in writing before signing anything here — verbal promises mean nothing.
翻译：我们在苏黎世短期停留期间，办了一张一个月的会员卡，每人大约500瑞士法郎。办理时，经理Jumi明确承诺我们可以之后续订3个月或6个月的会员，只需支付差价。月底前，我们回去办理续订，却被告知根本没有这个优惠，系统里也没有记录，只能办理全年会员。
这显然是故意欺骗，并非误会。他们从未告知我们有14天的续订期限——如果有，我们会立即办理。
更糟糕的是：在我们发布了客观评价后，他们打电话威胁要收取更多费用。这种对待顾客合理反馈的态度令人无法接受。
健身房本身维护得很好，确实令人印象深刻。可惜的是，他们的经营方式却故意误导顾客。在这里，签署任何文件之前，务必确保所有条款都有书面记录——口头承诺毫无意义。
这显然是故意欺骗，并非误会。他们从未告知我们有14天的续订期限——如果有，我们会立即办理。
更糟糕的是：在我们发布了客观评价后，他们打电话威胁要收取更多费用。这种对待顾客合理反馈的态度令人无法接受。
健身房本身维护得很好，确实令人印象深刻。可惜的是，他们的经营方式却故意误导顾客。在这里，签署任何文件之前，务必确保所有条款都有书面记录——口头承诺毫无意义。
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