点评:Absolute rubbish service. Don't bother. Waited for 875 service outside The Sun from 1830 to 1930 last night (after a stressful day). Sign at 1903 said it was due in 3 minutes. A 'not in service' bus went straight past, and no other bus came, so walked home. Phoned this morning at 0845 to complain and was told by some guy that the tracker showed that the bus picked someone up from Chell Road and went past The Sun at the right time, and that the bus returned to depot with full signs displayed. When I disputed that no bus arrived he did not believe or empathise with my situation. He just said "I'm fed up with this youre not listening" and put the phone down. Then refused to pick up the phone when I called again. Needs proper training on customer service and help. He shouldn't be in the job he's in.
翻译:服务简直糟糕透顶。别浪费时间了。昨晚(经历了一天的疲惫之后),我从18:30等到19:30,一直在《太阳报》外面等875路公交车。19:03的时候,指示牌显示还有3分钟到站。结果一辆“暂停服务”的公交车直接开过去了,之后就再也没有其他车来了,所以我只好走回家。今天早上8:45打电话投诉,接电话的人说追踪系统显示这辆车在切尔路接了乘客,并且按时经过了《太阳报》,之后返回车库时也显示车已满载。当我指出根本没有车来时,他根本不相信,也不理解我的处境。他只是说“我受够了,你根本不听我说话”,然后就挂断了电话。之后我再打过去,他竟然拒绝接听。他需要接受正规的客户服务和帮助培训。他根本不配做这份工作。