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Viajandoyesascosas
Amazing Nature, Terrible Organization, saved Only by Pim
Khao Sok Travel的点评
点评：We did a 2-night / 3-day trip (1 night at a camp and 1 night on a floating bungalow).
First things first: the nature is absolutely unreal. One of the most beautiful places we’ve ever seen. If the company ran as well as the lake looks, this would be a 6-star review.
Unfortunately… it didn’t.
The organization from the company was honestly all over the place. When we arrived, things already started a bit chaotic. Not the end of the world, but definitely a sign of what was to come.
On Day 1, they completely forgot to pick us up. We waited, wondered, prayed to the tree spirits — nothing. Only when we contacted them did they mention a “car problem,” which later turned into “oh, we actually just forgot about you.” Happens, sure… but we didn’t even get a real apology or any kind of compensation.
Day 2, schedule changed again for no reason. We were rushed out of our beautiful resort early in the morning (goodbye, relaxation), only to then wait almost 45 minutes at the pier. If waiting was an activity, we would’ve gotten a certificate.
We also got handed the same national park tickets twice — once by one staff member, then again the next day — which just showed the lack of communication between the team.
Now the good part: the guides.
Both guides were great, but Pim was on another level. She took amazing care of us, stayed patient through the chaos, explained everything, and genuinely made the trip worth it. Honestly, she deserves a raise… or two. Without her, this review would’ve been way shorter and way saltier.
Conclusion:
The lake = breathtaking.
The guides = wonderful.
The company’s organization = needs urgent upgrading.
If they fix the communication and actually acknowledge mistakes, this could easily be a perfect experience.
First things first: the nature is absolutely unreal. One of the most beautiful places we’ve ever seen. If the company ran as well as the lake looks, this would be a 6-star review.
Unfortunately… it didn’t.
The organization from the company was honestly all over the place. When we arrived, things already started a bit chaotic. Not the end of the world, but definitely a sign of what was to come.
On Day 1, they completely forgot to pick us up. We waited, wondered, prayed to the tree spirits — nothing. Only when we contacted them did they mention a “car problem,” which later turned into “oh, we actually just forgot about you.” Happens, sure… but we didn’t even get a real apology or any kind of compensation.
Day 2, schedule changed again for no reason. We were rushed out of our beautiful resort early in the morning (goodbye, relaxation), only to then wait almost 45 minutes at the pier. If waiting was an activity, we would’ve gotten a certificate.
We also got handed the same national park tickets twice — once by one staff member, then again the next day — which just showed the lack of communication between the team.
Now the good part: the guides.
Both guides were great, but Pim was on another level. She took amazing care of us, stayed patient through the chaos, explained everything, and genuinely made the trip worth it. Honestly, she deserves a raise… or two. Without her, this review would’ve been way shorter and way saltier.
Conclusion:
The lake = breathtaking.
The guides = wonderful.
The company’s organization = needs urgent upgrading.
If they fix the communication and actually acknowledge mistakes, this could easily be a perfect experience.
翻译：我们参加了一个两晚三天的旅行（一晚在营地，一晚在水上小屋）。
首先要说的是：这里的自然风光简直美得令人难以置信。这是我们见过的最美的地方之一。如果这家公司的运营也像湖景一样出色，那绝对会是六星好评。
可惜……并非如此。
这家公司的组织简直一团糟。我们到达的时候，一切就已经有点混乱了。虽然不是什么大事，但这绝对是接下来糟糕体验的预兆。
第一天，他们完全忘记来接我们了。我们等啊等，疑惑啊，甚至向树灵祈祷——但什么也没发生。直到我们联系他们，他们才提到“车子出了点问题”，后来又改口说“哦，我们其实是把你们忘了”。这种情况确实会发生……但我们连一句真诚的道歉或任何补偿都没有。
第二天，行程又无缘无故地改了。清晨，我们被匆匆赶出美丽的度假村（再见了，放松！），结果在码头等了将近45分钟。如果等待也算一项活动，我们肯定能拿到证书。
我们还拿到了两张相同的国家公园门票——第一次是同一个工作人员给的，第二天又是另一个——这充分暴露了团队内部沟通的缺失。
现在说说好的方面：导游。
两位导游都很棒，但Pim简直是另一个级别的。她对我们照顾得无微不至，在混乱中始终保持耐心，耐心讲解一切，让这次旅行物超所值。说真的，她应该加薪……甚至两倍。如果没有她，这篇评论会短得多，也更让人失望。
结论：
湖泊景色美得令人窒息。
导游很棒。
公司组织管理亟待改进。
如果他们能改善沟通，并真正承认错误，这本来可以成为一次完美的体验。
首先要说的是：这里的自然风光简直美得令人难以置信。这是我们见过的最美的地方之一。如果这家公司的运营也像湖景一样出色，那绝对会是六星好评。
可惜……并非如此。
这家公司的组织简直一团糟。我们到达的时候，一切就已经有点混乱了。虽然不是什么大事，但这绝对是接下来糟糕体验的预兆。
第一天，他们完全忘记来接我们了。我们等啊等，疑惑啊，甚至向树灵祈祷——但什么也没发生。直到我们联系他们，他们才提到“车子出了点问题”，后来又改口说“哦，我们其实是把你们忘了”。这种情况确实会发生……但我们连一句真诚的道歉或任何补偿都没有。
第二天，行程又无缘无故地改了。清晨，我们被匆匆赶出美丽的度假村（再见了，放松！），结果在码头等了将近45分钟。如果等待也算一项活动，我们肯定能拿到证书。
我们还拿到了两张相同的国家公园门票——第一次是同一个工作人员给的，第二天又是另一个——这充分暴露了团队内部沟通的缺失。
现在说说好的方面：导游。
两位导游都很棒，但Pim简直是另一个级别的。她对我们照顾得无微不至，在混乱中始终保持耐心，耐心讲解一切，让这次旅行物超所值。说真的，她应该加薪……甚至两倍。如果没有她，这篇评论会短得多，也更让人失望。
结论：
湖泊景色美得令人窒息。
导游很棒。
公司组织管理亟待改进。
如果他们能改善沟通，并真正承认错误，这本来可以成为一次完美的体验。
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