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Anna20q19
Terrible Customer Service, Poor Organisation and Misleading Booking Confirmations
Minthis Golf Club的点评
点评：Extremely disappointing customer service and terrible organisation at Minthis Golf Club.
I have attended numerous golf lessons here with different instructors. On October 19, I specifically requested a lesson on the actual golf course with a buggy, clearly explaining that I was not interested in another driving range session. The employee confirmed everything before I made the payment.
Now, just before my scheduled lesson, I am being told something completely different. Instead of taking responsibility for their employee’s misinformation, the management is explaining basic lesson policies and offering me a buggy transfer to the practice area — something I never asked for.
What is the point of booking in advance, explaining your requirements, and confirming everything before payment if the staff cannot organise a simple reservation correctly?
Absolutely unacceptable communication, poor management, and a complete disregard for customers’ time and money.
Very disappointing experience, especially for a resort that presents itself as a premium destination. I expected much better.
I have attended numerous golf lessons here with different instructors. On October 19, I specifically requested a lesson on the actual golf course with a buggy, clearly explaining that I was not interested in another driving range session. The employee confirmed everything before I made the payment.
Now, just before my scheduled lesson, I am being told something completely different. Instead of taking responsibility for their employee’s misinformation, the management is explaining basic lesson policies and offering me a buggy transfer to the practice area — something I never asked for.
What is the point of booking in advance, explaining your requirements, and confirming everything before payment if the staff cannot organise a simple reservation correctly?
Absolutely unacceptable communication, poor management, and a complete disregard for customers’ time and money.
Very disappointing experience, especially for a resort that presents itself as a premium destination. I expected much better.
翻译：Minthis高尔夫俱乐部的客户服务极其糟糕，组织管理也一团混乱。
我曾在那里接受过多位教练指导的高尔夫课程。10月19日，我特意要求能在真正的高尔夫球场上乘坐球车进行课程学习，并明确表示自己并不想再去练习场训练。付款前，工作人员也确认了所有安排。
然而就在课程即将开始之际，我却得到了完全相反的答复。管理层非但没有为员工的错误信息承担责任，反而向我解释所谓的“基本课程政策”，还主动提议让我转去练习区——可我根本没提出过这样的要求。
如果工作人员连一个简单的预约都安排不好，那提前预订、说明需求并在付款前确认所有细节又有什么意义呢？
这种沟通方式完全不可接受，管理水平糟糕透顶，完全无视顾客的时间与金钱。体验极其糟糕，尤其是对于一家自称高端度假胜地的酒店来说。我原本期望能有更好的体验。
我曾在那里接受过多位教练指导的高尔夫课程。10月19日，我特意要求能在真正的高尔夫球场上乘坐球车进行课程学习，并明确表示自己并不想再去练习场训练。付款前，工作人员也确认了所有安排。
然而就在课程即将开始之际，我却得到了完全相反的答复。管理层非但没有为员工的错误信息承担责任，反而向我解释所谓的“基本课程政策”，还主动提议让我转去练习区——可我根本没提出过这样的要求。
如果工作人员连一个简单的预约都安排不好，那提前预订、说明需求并在付款前确认所有细节又有什么意义呢？
这种沟通方式完全不可接受，管理水平糟糕透顶，完全无视顾客的时间与金钱。体验极其糟糕，尤其是对于一家自称高端度假胜地的酒店来说。我原本期望能有更好的体验。
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