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Vonnie6532
Beware of allotted time allowed by this company for airport pick ups
SIXT ride的点评
点评：I booked an airport transfer via Booking.com with Sixt Ride. I received a text message from the driver saying our plane has landed and he would wait 45 minutes and then he was gone whether we were there or not. This message was received while our plane was still moving towards the stand. We were seated near the rear and had to wait until we disembarked from the front of it - this took at least 15 minutes.
Due to the new passport rules for those travelling on non-EU passports (all those with a British Passport) we then had to queue to register (facial scan and fingerprints) prior to queuing again at passport control.
I called the driver while in the queue for passport control to see if he would wait longer for us as by this time I was slightly concerned that we would miss him. I explained that we were there and were in queues and also had to collect our baggage.
His response was that he would wait only 30 minutes from the time of my call and then he would leave.
We made it out to the meeting point with about a minute to spare! He said that had we not arrived when we did that he would show us as not turning up.
I have fed this back to Booking.com that companies need to allow those with non-EU passports time to navigate this system at airports (I have heard of very lengthy queues at some) but am doubtful that they will take notice of this.
Please bear this in mind if pre-booking airport pick ups.
Due to the new passport rules for those travelling on non-EU passports (all those with a British Passport) we then had to queue to register (facial scan and fingerprints) prior to queuing again at passport control.
I called the driver while in the queue for passport control to see if he would wait longer for us as by this time I was slightly concerned that we would miss him. I explained that we were there and were in queues and also had to collect our baggage.
His response was that he would wait only 30 minutes from the time of my call and then he would leave.
We made it out to the meeting point with about a minute to spare! He said that had we not arrived when we did that he would show us as not turning up.
I have fed this back to Booking.com that companies need to allow those with non-EU passports time to navigate this system at airports (I have heard of very lengthy queues at some) but am doubtful that they will take notice of this.
Please bear this in mind if pre-booking airport pick ups.
翻译：我通过Booking.com预订了Sixt Ride的机场接送服务。我收到司机发来的短信，说我们的飞机已经降落，他会等45分钟，然后不管我们是否到达都会离开。这条短信是在我们飞机还在滑行准备降落的时候收到的。我们的座位在飞机后部，必须等到从前部下飞机后才能接我们——这至少花了15分钟。
由于针对持非欧盟护照旅客（所有持英国护照的人）的新护照规定，我们之后必须排队登记（面部扫描和指纹采集），然后再排队通过护照检查。
我在排队通过护照检查的时候给司机打了电话，问他是否可以再等我们一会儿，因为我当时有点担心会错过他。我解释说我们已经到了，正在排队，而且还要取行李。
他回复说，从我打电话的时间算起，他只会等30分钟，然后就会离开。
我们赶在最后时刻到达了集合地点！他说如果我们没能准时到达，他的记录就会显示我们未到。
我已经将此事反馈给了 Booking.com，公司应该给持有非欧盟护照的旅客留出时间在机场办理手续（我听说有些机场排队时间非常长），但我怀疑他们是否会重视。
如果您预订了机场接机服务，请务必注意这一点。
由于针对持非欧盟护照旅客（所有持英国护照的人）的新护照规定，我们之后必须排队登记（面部扫描和指纹采集），然后再排队通过护照检查。
我在排队通过护照检查的时候给司机打了电话，问他是否可以再等我们一会儿，因为我当时有点担心会错过他。我解释说我们已经到了，正在排队，而且还要取行李。
他回复说，从我打电话的时间算起，他只会等30分钟，然后就会离开。
我们赶在最后时刻到达了集合地点！他说如果我们没能准时到达，他的记录就会显示我们未到。
我已经将此事反馈给了 Booking.com，公司应该给持有非欧盟护照的旅客留出时间在机场办理手续（我听说有些机场排队时间非常长），但我怀疑他们是否会重视。
如果您预订了机场接机服务，请务必注意这一点。
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