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Sightseer0877628****
Scammed and given false promises
7th Space Düsseldorf - Virtual Reality & Lounge的点评
点评：Together with my friends from Holland, we spent an afternoon here. It was all very enjoyable, but then came the payment.
We had already paid for the tickets in advance. However, when I went to pay for the drinks, the tickets were charged again. At first, I didn’t notice this, so I just paid. Shortly after, I realized that we had been charged twice. When I reported this at the counter, I did not get my money back. All four employees behind the counter said they couldn’t give cash back and couldn’t process a refund via card either, as this was not according to protocol. Very strange! They told me I had to send an email about it and wrote down what had happened on a piece of paper, including signatures, which I could attach to my email, and then it would be resolved. However, after a month and several emails, I still haven’t heard anything back. So, I am still owed €100.
If you are reading this, I would really appreciate it if you could get in touch with me. This is not how you treat your customers!
We had already paid for the tickets in advance. However, when I went to pay for the drinks, the tickets were charged again. At first, I didn’t notice this, so I just paid. Shortly after, I realized that we had been charged twice. When I reported this at the counter, I did not get my money back. All four employees behind the counter said they couldn’t give cash back and couldn’t process a refund via card either, as this was not according to protocol. Very strange! They told me I had to send an email about it and wrote down what had happened on a piece of paper, including signatures, which I could attach to my email, and then it would be resolved. However, after a month and several emails, I still haven’t heard anything back. So, I am still owed €100.
If you are reading this, I would really appreciate it if you could get in touch with me. This is not how you treat your customers!
翻译：我和荷兰的朋友在这里度过了一个下午。一切都很愉快，但接下来却到了付款的时候。
门票我们已经预付了。然而，当我去付饮料费时，门票又被扣了。一开始我没注意到，就直接付了。没过多久，我才发现被重复扣款了。我去柜台反映后，却没有拿到退款。柜台后面的四名工作人员都说他们不能退款，也不能通过银行卡退款，因为这不符合规定。真是奇怪！他们告诉我必须发邮件说明情况，并把发生的事情写在一张纸上，包括签名，我可以把它附在邮件里，然后问题就会得到解决。然而，一个月过去了，我发了好几封邮件，仍然没有收到任何回复。所以，我还欠100欧元。
如果您正在读这篇文章，请您联系我，我将不胜感激。你们对待顾客的方式不应该是这样的！
门票我们已经预付了。然而，当我去付饮料费时，门票又被扣了。一开始我没注意到，就直接付了。没过多久，我才发现被重复扣款了。我去柜台反映后，却没有拿到退款。柜台后面的四名工作人员都说他们不能退款，也不能通过银行卡退款，因为这不符合规定。真是奇怪！他们告诉我必须发邮件说明情况，并把发生的事情写在一张纸上，包括签名，我可以把它附在邮件里，然后问题就会得到解决。然而，一个月过去了，我发了好几封邮件，仍然没有收到任何回复。所以，我还欠100欧元。
如果您正在读这篇文章，请您联系我，我将不胜感激。你们对待顾客的方式不应该是这样的！
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