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Jessica T
Christmas experience not as paid for and shocking customer service
Chessington Garden Centre的点评
点评：Im really disappointed to say that our experience wasn’t what we had hoped for, especially after spending £75 and choosing this as the most magical event of the year for our children. We carefully selected Chessington garden centre over other places and now hugely regret trusting them with the most important experience of the year. However the customer service handling my complaint has been extremely poor.
Several things were missing or not working during our visit — the stamps on the tickets weren’t done, no reindeer and a mechanical singing reindeer weren’t working, and overall the experience didn’t feel complete. On top of that, the issue with our photo not being taken with Father Christmas especially being that was the main feature my complaint wasn’t handled for over a week, and the only resolution offered was either a £10 refund or travelling an hour back just to retake the photo no offer to re do the experience as they are full. After the children’s first experience and the cost and time involved, that simply isn’t reasonable.
It’s such a shame because we were really looking forward to this, but the customer service and overall organisation have left us feeling let down. I hope improvements are made for future families who visit but overall I wouldn’t re commend choosing them.
Several things were missing or not working during our visit — the stamps on the tickets weren’t done, no reindeer and a mechanical singing reindeer weren’t working, and overall the experience didn’t feel complete. On top of that, the issue with our photo not being taken with Father Christmas especially being that was the main feature my complaint wasn’t handled for over a week, and the only resolution offered was either a £10 refund or travelling an hour back just to retake the photo no offer to re do the experience as they are full. After the children’s first experience and the cost and time involved, that simply isn’t reasonable.
It’s such a shame because we were really looking forward to this, but the customer service and overall organisation have left us feeling let down. I hope improvements are made for future families who visit but overall I wouldn’t re commend choosing them.
翻译：非常失望的是，我们的体验远不如预期，尤其是在花费了75英镑，并把这里当作孩子们一年中最梦幻的活动之后。我们精心挑选了切辛顿花园中心，而不是其他景点，现在却非常后悔把一年中最重要的一次体验托付给他们。然而，他们的客服处理投诉的方式极其糟糕。
参观期间，很多项目都缺失或无法正常运作——门票上的印章没有盖好，没有驯鹿，而且会唱歌的机械驯鹿也无法工作，整体体验并不完整。更糟糕的是，我们没能和圣诞老人合影，而这恰恰是此行的主要亮点。我的投诉拖了一个多星期才得到处理，唯一的解决方案是退款10英镑，或者让我们花一个小时重新来一遍拍照，而不是因为名额已满而重新安排体验。考虑到这是孩子们第一次体验，而且花费了这么多时间和金钱，这样的结果实在令人难以接受。
真是太遗憾了，我们原本非常期待这次旅行，但他们的客户服务和整体组织安排让我们很失望。我希望他们能改进，让以后来的家庭也能享受到更好的体验，但总的来说，我不会推荐这家酒店。
参观期间，很多项目都缺失或无法正常运作——门票上的印章没有盖好，没有驯鹿，而且会唱歌的机械驯鹿也无法工作，整体体验并不完整。更糟糕的是，我们没能和圣诞老人合影，而这恰恰是此行的主要亮点。我的投诉拖了一个多星期才得到处理，唯一的解决方案是退款10英镑，或者让我们花一个小时重新来一遍拍照，而不是因为名额已满而重新安排体验。考虑到这是孩子们第一次体验，而且花费了这么多时间和金钱，这样的结果实在令人难以接受。
真是太遗憾了，我们原本非常期待这次旅行，但他们的客户服务和整体组织安排让我们很失望。我希望他们能改进，让以后来的家庭也能享受到更好的体验，但总的来说，我不会推荐这家酒店。
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