They are heartless - 伯灵顿自行车路径 (伯灵顿) - Burlington Bike Path - 1176条旅客点评与比价

Ray D

They are heartless

伯灵顿自行车路径的点评

2026年10月12日发布于: 海外

点评：We were making plans for vacation and were told we better reserve 2 bikes way ahead of time due to peak season in October. We arrived to Local Motion, Burlington VT to cancel because I was sick. There were no customers and PLENTY of bikes there. I'm a 70 year old woman that didn't sleep a wink the night before due to soar throat and ear infection. It was very cold and windy that day. We asked for a refund and they said it's company policy they need 24 hour notice to cancel and get a refund. I didn't know I was going to be sick. We asked to speak with a manager. The 3 kids sitting there said the manager wouldn't be in until 4 p,m. and can't be reached when he's not on his shift. One girl said he would say "no" to a refund anyway. I felt I had to try because it was the last day of our trip and I didn't want to waste the money. I felt like I had a fever and needless to say, I wasn't able to get far on the ride. They said the manager would get in contact with us. We never got a call from anybody. There were so many bikes available and no business. We lost $155. Please don't make the same mistake we did in reserving bikes. I feel they are heartless and don't deserve the business. SHAME ON THEM for not being understanding !!!

翻译：我们当时正在计划度假，有人告诉我们由于10月是旅游旺季，最好提前很久预订两辆自行车。后来我生病了，于是我们便前往佛蒙特州伯灵顿的Local Motion门店打算取消预订。当时店里没有其他顾客，库存的自行车也多得很。我是一名70岁的老太太，前一晚因为喉咙痛和耳部感染根本没合眼。那天天气极其寒冷且大风呼啸。我们要求退款，而他们却称公司政策规定：必须提前24小时通知才能取消预订并获得退款。我当时并不知道自己会吐。我们要求与经理面谈。坐在那里的三个工作人员说，经理要下午4点才会来，而且不在值班时也联系不上。其中一个女孩还说，不管怎样经理都会拒绝退款。我觉得必须试一试，因为那是我们旅行的最后一天，我不想浪费这笔钱。我当时感觉发烧了，不用说，骑车时根本走不了多远。他们承诺经理会与我们联系。我们根本没有接到任何人的电话。当时有那么多自行车可供租赁，却毫无生意上门。我们损失了155美元。请千万不要犯我们这种预订自行车时犯的错误。我觉得他们冷酷无情，不配得到客户的光顾。他们毫不体恤客户，真是可耻！！！

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