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Hostile Service | never again.
Klein Constantia的点评
点评：As a business owner, I am always mindful to pause and reflect before leaving a negative review, knowing how deeply such words can affect a brand and the people behind it. Sadly, today’s experience fell so far below expectation that silence would feel disingenuous.
Klein Constantia is an institution, and Vin de Constance is a wine many of our international clients specifically seek out. We were genuinely excited to treat our Spanish associate to a Sunday lunch at the estate. In advance, we tried calling several times to make a reservation, but unfortunately no one answered. We therefore decided to drive through and try our luck.
After some difficulty finding parking, we were informed upon arrival that the restaurant was fully booked. We were offered a waiting list with an estimated hour’s wait, which we were perfectly happy to accept. We then proceeded to the tasting room, hoping to wait there. Regrettably, the lady assisting us was notably unaccommodating and informed us that tastings were also fully booked.
We politely asked whether we could simply wait somewhere with a glass of wine. We were told that wine was not available by the glass in that area—or any other. We even offered to purchase a bottle, which was also declined.
Our guest was left astonished that a willing and paying group of visitors could not be accommodated in ANY capacity…neither to sit, nor to dine, nor to taste, nor even to wait comfortably. Warmth and hospitality, too, seemed absent from the menu. The overall attitude felt indifferent and dismissive, which is a great pity given the estate’s remarkable reputation.
A place of such heritage and global acclaim deserves a front-of-house experience to match. I truly hope this was an exception rather than the norm.
Klein Constantia is an institution, and Vin de Constance is a wine many of our international clients specifically seek out. We were genuinely excited to treat our Spanish associate to a Sunday lunch at the estate. In advance, we tried calling several times to make a reservation, but unfortunately no one answered. We therefore decided to drive through and try our luck.
After some difficulty finding parking, we were informed upon arrival that the restaurant was fully booked. We were offered a waiting list with an estimated hour’s wait, which we were perfectly happy to accept. We then proceeded to the tasting room, hoping to wait there. Regrettably, the lady assisting us was notably unaccommodating and informed us that tastings were also fully booked.
We politely asked whether we could simply wait somewhere with a glass of wine. We were told that wine was not available by the glass in that area—or any other. We even offered to purchase a bottle, which was also declined.
Our guest was left astonished that a willing and paying group of visitors could not be accommodated in ANY capacity…neither to sit, nor to dine, nor to taste, nor even to wait comfortably. Warmth and hospitality, too, seemed absent from the menu. The overall attitude felt indifferent and dismissive, which is a great pity given the estate’s remarkable reputation.
A place of such heritage and global acclaim deserves a front-of-house experience to match. I truly hope this was an exception rather than the norm.
翻译：作为一名企业主，我总是会在留下负面评价前停下来仔细思考，因为我知道这样的评价会对品牌及其背后的团队造成多么深远的影响。遗憾的是，今天的经历远低于预期，保持沉默反而显得虚伪。
克莱因康斯坦蒂亚酒庄（Klein Constantia）是一家历史悠久的酒庄，而康斯坦蒂亚葡萄酒（Vin de Constance）更是许多国际客户竞相追捧的佳酿。我们原本满怀期待地邀请我们的西班牙同事到酒庄享用周日午餐。为此，我们事先多次尝试预订，但始终无人接听。于是，我们决定开车前往碰碰运气。
费了一番周折才找到停车位，到达后却被告知餐厅已满。酒庄提供了等位名单，预计需要等待一个小时，我们欣然接受。随后，我们前往品酒室，希望能在那里等候。然而，接待我们的女士态度冷漠，告知我们品酒也已全部预订完毕。
我们礼貌地询问是否可以找个地方喝杯酒稍作等候。我们被告知，该区域（以及其他任何区域）都不提供杯装葡萄酒。我们甚至提出购买一瓶，也被拒绝了。
我们的客人感到非常震惊，一群自愿付费的游客竟然无法得到任何形式的接待……既不能入座，也不能用餐，不能品尝，甚至连一个舒适的等候区都没有。热情好客似乎也荡然无存。整体态度冷漠疏离，考虑到酒庄的卓越声誉，这实在令人遗憾。
如此拥有悠久历史和全球声誉的酒庄，理应提供与之相匹配的优质服务。我真心希望这只是个例外，而不是常态。
克莱因康斯坦蒂亚酒庄（Klein Constantia）是一家历史悠久的酒庄，而康斯坦蒂亚葡萄酒（Vin de Constance）更是许多国际客户竞相追捧的佳酿。我们原本满怀期待地邀请我们的西班牙同事到酒庄享用周日午餐。为此，我们事先多次尝试预订，但始终无人接听。于是，我们决定开车前往碰碰运气。
费了一番周折才找到停车位，到达后却被告知餐厅已满。酒庄提供了等位名单，预计需要等待一个小时，我们欣然接受。随后，我们前往品酒室，希望能在那里等候。然而，接待我们的女士态度冷漠，告知我们品酒也已全部预订完毕。
我们礼貌地询问是否可以找个地方喝杯酒稍作等候。我们被告知，该区域（以及其他任何区域）都不提供杯装葡萄酒。我们甚至提出购买一瓶，也被拒绝了。
我们的客人感到非常震惊，一群自愿付费的游客竟然无法得到任何形式的接待……既不能入座，也不能用餐，不能品尝，甚至连一个舒适的等候区都没有。热情好客似乎也荡然无存。整体态度冷漠疏离，考虑到酒庄的卓越声誉，这实在令人遗憾。
如此拥有悠久历史和全球声誉的酒庄，理应提供与之相匹配的优质服务。我真心希望这只是个例外，而不是常态。
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