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Elena M
Not a good experience at all!
Tallulah Gorge State Park的点评
点评：Very disappointing experience today.
We drove about 1.5 hours to Tallulah Gorge specifically to see the waterfalls and use the stairs/trails through the gorge. We arrived around 3:30 PM, entered the park, and paid the $10 parking fee at the gate. The employee taking our payment said absolutely nothing about the fact that the stairway had already been CLOSED SINCE NOON.
We only discovered this after parking and walking into the park, when we reached the stairs and saw the closure notice.
I completely understand that trails or stairs sometimes need to be closed because of heat, weather, or safety conditions. That is not my complaint. My complaint is that if an employee is sitting at the entrance collecting parking fees and knows that a major attraction in the park has been closed for hours, visitors should be told BEFORE they pay and enter.
A simple, “Just so you know, the gorge stairs are closed today,” would have given us the choice whether we still wanted to pay and go in.
Instead, we paid, walked in, discovered the closure ourselves, and essentially wasted a 3-hour round trip. Yes, apparently the information was posted somewhere on the park website, but not every occasional visitor knows they need to specifically search for same-day stair closures before coming.
Very poor communication and customer service. If you are going to collect an entrance/parking fee from visitors, especially when a significant part of the park is unexpectedly closed, at minimum INFORM THEM at the gate.
We drove about 1.5 hours to Tallulah Gorge specifically to see the waterfalls and use the stairs/trails through the gorge. We arrived around 3:30 PM, entered the park, and paid the $10 parking fee at the gate. The employee taking our payment said absolutely nothing about the fact that the stairway had already been CLOSED SINCE NOON.
We only discovered this after parking and walking into the park, when we reached the stairs and saw the closure notice.
I completely understand that trails or stairs sometimes need to be closed because of heat, weather, or safety conditions. That is not my complaint. My complaint is that if an employee is sitting at the entrance collecting parking fees and knows that a major attraction in the park has been closed for hours, visitors should be told BEFORE they pay and enter.
A simple, “Just so you know, the gorge stairs are closed today,” would have given us the choice whether we still wanted to pay and go in.
Instead, we paid, walked in, discovered the closure ourselves, and essentially wasted a 3-hour round trip. Yes, apparently the information was posted somewhere on the park website, but not every occasional visitor knows they need to specifically search for same-day stair closures before coming.
Very poor communication and customer service. If you are going to collect an entrance/parking fee from visitors, especially when a significant part of the park is unexpectedly closed, at minimum INFORM THEM at the gate.
翻译：今天的经历真是令人失望。
我们驱车约1.5小时来到塔卢拉峡谷，专门为了观赏瀑布以及走一走峡谷中的楼梯和步道。我们在下午3点半左右抵达，进入公园并在入口处支付了10美元的停车费。收取费用的工作人员完全没有提及那条楼梯从中午起就已经封闭的事实。
直到停车后走进公园，走到楼梯处看到封闭通知时，我们才得知这一情况。我完全理解：由于高温、天气状况或安全因素，有时确实需要关闭某些步道或楼梯。这并不是我所抱怨的。我的不满在于：如果工作人员正坐在入口处收取停车费，且明知公园里的一个主要景点已经关闭数小时，那么理应在游客付费入园之前告知他们这一情况。
只要说一句“提醒您一下，今天的峡谷楼梯是关闭的”，我们就能自行决定是继续付费入园还是放弃。结果我们付了费、进了园，却发现公园已经关闭，白白浪费了3个小时的往返时间。没错，显然相关信息确实发布在公园网站的某个地方，但并非所有偶尔到访的游客都知道自己在前来之前需要特意查询当天是否有楼梯封闭的情况。
沟通与客户服务极其糟糕。既然要向游客收取入场费或停车费，尤其是在公园的大部分区域都意外关闭的情况下，就更应做好信息告知工作。至少要在入口处通知他们。
我们驱车约1.5小时来到塔卢拉峡谷，专门为了观赏瀑布以及走一走峡谷中的楼梯和步道。我们在下午3点半左右抵达，进入公园并在入口处支付了10美元的停车费。收取费用的工作人员完全没有提及那条楼梯从中午起就已经封闭的事实。
直到停车后走进公园，走到楼梯处看到封闭通知时，我们才得知这一情况。我完全理解：由于高温、天气状况或安全因素，有时确实需要关闭某些步道或楼梯。这并不是我所抱怨的。我的不满在于：如果工作人员正坐在入口处收取停车费，且明知公园里的一个主要景点已经关闭数小时，那么理应在游客付费入园之前告知他们这一情况。
只要说一句“提醒您一下，今天的峡谷楼梯是关闭的”，我们就能自行决定是继续付费入园还是放弃。结果我们付了费、进了园，却发现公园已经关闭，白白浪费了3个小时的往返时间。没错，显然相关信息确实发布在公园网站的某个地方，但并非所有偶尔到访的游客都知道自己在前来之前需要特意查询当天是否有楼梯封闭的情况。
沟通与客户服务极其糟糕。既然要向游客收取入场费或停车费，尤其是在公园的大部分区域都意外关闭的情况下，就更应做好信息告知工作。至少要在入口处通知他们。
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