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Superficially great, very disappointing customer service
Aussie Trax 4x4的点评
点评：We hired an Aussie Trax 4x4 for a 3 night stay on K'gari. It was a smooth process in the beginning, if not a bit of a rush to get inducted and then rush to the ferry so we didn't miss it. The trip itself went well with no issues. Sadly the same can't be said for Aussie Trax customer service.
Before we took the 4x4 we paid a $2000 bond as per the T&C's to cover for any potential damage during the trip. We were assured this would be returned to us as long as there were no issues with the 4x4 on it's return. No issues were raised with us when we returned the vehicle nor in any of the days since then (which is to be expected as we didn't encounter any issues with the vehicle throughout the trip).
6 weeks later and we still haven't had the bond returned. Aussie Trax have not responded to any of our email correspondence, have offered us no explanation as to why they have kept our money and have not returned the money. We have had to claim the money through our bank and presumably Aussie Trax have just pocketed the money for themselves.
Absolutely TERRIBLE customer service. Would not recommend going with them again.
Before we took the 4x4 we paid a $2000 bond as per the T&C's to cover for any potential damage during the trip. We were assured this would be returned to us as long as there were no issues with the 4x4 on it's return. No issues were raised with us when we returned the vehicle nor in any of the days since then (which is to be expected as we didn't encounter any issues with the vehicle throughout the trip).
6 weeks later and we still haven't had the bond returned. Aussie Trax have not responded to any of our email correspondence, have offered us no explanation as to why they have kept our money and have not returned the money. We have had to claim the money through our bank and presumably Aussie Trax have just pocketed the money for themselves.
Absolutely TERRIBLE customer service. Would not recommend going with them again.
翻译：我们在卡加里岛租了一辆Aussie Trax四驱车，住了三晚。一开始一切都很顺利，只是办理入住手续和赶渡轮有点匆忙，以免错过。旅程本身很顺利，没有任何问题。可惜的是，Aussie Trax的客户服务却不尽如人意。
在取车之前，我们按照条款和条件支付了2000澳元的押金，用于赔偿旅途中可能造成的任何损坏。他们向我们保证，只要还车时车辆没有问题，押金就会退还给我们。还车时以及之后的几天里，他们都没有提出任何问题（这也在意料之中，因为整个旅程中车辆都没有出现任何问题）。
六周过去了，我们仍然没有收到退款。 Aussie Trax公司对我们的所有邮件往来均未作出任何回复，也没有解释为何扣留了我们的款项且未退款。我们只能通过银行申请退款，而Aussie Trax公司很可能已经将这笔钱据为己有。
客户服务简直糟糕透顶。绝对不会推荐任何人再次选择他们。
在取车之前，我们按照条款和条件支付了2000澳元的押金，用于赔偿旅途中可能造成的任何损坏。他们向我们保证，只要还车时车辆没有问题，押金就会退还给我们。还车时以及之后的几天里，他们都没有提出任何问题（这也在意料之中，因为整个旅程中车辆都没有出现任何问题）。
六周过去了，我们仍然没有收到退款。 Aussie Trax公司对我们的所有邮件往来均未作出任何回复，也没有解释为何扣留了我们的款项且未退款。我们只能通过银行申请退款，而Aussie Trax公司很可能已经将这笔钱据为己有。
客户服务简直糟糕透顶。绝对不会推荐任何人再次选择他们。
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