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chriscarra
Garbage company, avoid at all costs
Yes You Rent的点评
点评：In short: This company is garbage, avoid at all costs.
Longer version: The car was fine and the initial service was also decent. However, the first problem was that where you collect the car from and where you return it is a completely different place.
We could collect from a street two minutes from our hotel, which was convenient. Want to return the car? Ah, now you need to take it to a parking garage across town, then get a metro back in, then walk back to the hotel. After a long day of driving, this added an extra 45-60 minutes to my journey and completely negated the convenience of renting a car. So glad I didn't have to do that with kids, it would have been a nightmare!
Nearly six months later, the company sent me a stern email to say that I am subject to a penalty fine, with no further explanation of the reasons. They were not clear on why I had incurred a fine, nor why it had taken nearly half a year to contact me with this information. I paid the money, but it turned out to just be an admin fee - I had to then pay the Italian government on top of this.
What a stressful occurrence.
I suspect I am not the first, nor last, person to have this questionable charge come out of the blue, so - in my personal opinion - if you want to have a relaxed holiday and not look back with regret, avoid using this company at all costs. You have been warned.
Longer version: The car was fine and the initial service was also decent. However, the first problem was that where you collect the car from and where you return it is a completely different place.
We could collect from a street two minutes from our hotel, which was convenient. Want to return the car? Ah, now you need to take it to a parking garage across town, then get a metro back in, then walk back to the hotel. After a long day of driving, this added an extra 45-60 minutes to my journey and completely negated the convenience of renting a car. So glad I didn't have to do that with kids, it would have been a nightmare!
Nearly six months later, the company sent me a stern email to say that I am subject to a penalty fine, with no further explanation of the reasons. They were not clear on why I had incurred a fine, nor why it had taken nearly half a year to contact me with this information. I paid the money, but it turned out to just be an admin fee - I had to then pay the Italian government on top of this.
What a stressful occurrence.
I suspect I am not the first, nor last, person to have this questionable charge come out of the blue, so - in my personal opinion - if you want to have a relaxed holiday and not look back with regret, avoid using this company at all costs. You have been warned.
翻译：简而言之：这家公司简直是垃圾，千万别选！
详细来说：车子本身没问题，最初的服务也还不错。然而，第一个问题就是取车地点和还车地点完全不在同一地点。
我们可以在离酒店两分钟路程的街上取车，这很方便。但是想还车呢？啊，现在你得把车开到城另一头的停车场，然后坐地铁回来，再走回酒店。开了一整天的车之后，这又让我多花了45-60分钟，完全抵消了租车的便利性。幸好我没带着孩子，不然简直是噩梦！
将近六个月后，这家公司发来一封语气严厉的邮件，说我要被罚款，但没有解释原因。他们既没有说明我为什么会被罚款，也没有解释为什么过了将近半年才通知我。我付了钱，结果发现只是一笔管理费——除此之外，我还得额外支付给意大利政府。
真是糟透了。
我估计我不是第一个，也不会是最后一个遇到这种莫名其妙收费的人。所以，我个人建议，如果你想享受一个轻松愉快的假期，不想事后后悔，千万别选择这家公司。我已经警告过你了。
详细来说：车子本身没问题，最初的服务也还不错。然而，第一个问题就是取车地点和还车地点完全不在同一地点。
我们可以在离酒店两分钟路程的街上取车，这很方便。但是想还车呢？啊，现在你得把车开到城另一头的停车场，然后坐地铁回来，再走回酒店。开了一整天的车之后，这又让我多花了45-60分钟，完全抵消了租车的便利性。幸好我没带着孩子，不然简直是噩梦！
将近六个月后，这家公司发来一封语气严厉的邮件，说我要被罚款，但没有解释原因。他们既没有说明我为什么会被罚款，也没有解释为什么过了将近半年才通知我。我付了钱，结果发现只是一笔管理费——除此之外，我还得额外支付给意大利政府。
真是糟透了。
我估计我不是第一个，也不会是最后一个遇到这种莫名其妙收费的人。所以，我个人建议，如果你想享受一个轻松愉快的假期，不想事后后悔，千万别选择这家公司。我已经警告过你了。
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