点评:Disappointing experience – beware of the parking charges
Harlyn Bay is a beautiful beach, but unfortunately our experience with the car park was extremely disappointing and has left a very bitter taste after our Bank Holiday holiday in Cornwall.
We parked here on three occasions over the August Bank Holiday weekend and genuinely tried to pay for parking each time using JustPark, the authorised payment app. Unfortunately, mobile phone reception at the car park is extremely poor, making it very difficult to get online and complete the payment promptly.
We were not trying to avoid paying for parking. We simply struggled to get a reliable signal to access the app. Despite this, we received three separate parking charge notices from Alliance Parking, totalling £180. We ultimately paid them because we were worried the charges would escalate even further.
What is particularly frustrating is that this appears to be a recurring problem, with other visitors also reporting difficulties with mobile reception and online payments. If a car park relies on digital payments, surely there should be a reliable alternative for visitors who cannot get a signal? Not everyone carries cash, and it seems unreasonable for genuine visitors who are trying to pay to face such substantial penalties.
The condition of the car park is disappointing too. The surface is gravel rather than tarmac, with numerous holes and uneven areas. Given the parking charges and the enforcement in place, better maintenance and a more reliable payment system would be welcome.
We contacted the estate management to explain what happened, but were directed back to the parking operator. It is very frustrating to feel that nobody is willing to take responsibility for a system that can penalise people who are genuinely trying to pay.
Harlyn Bay itself is lovely, but this parking experience has seriously soured our visit. Please be aware of the poor mobile reception, make sure you allow plenty of time to complete payment, and check the parking terms carefully before leaving your vehicle. I hope the operators take these concerns seriously and introduce a practical solution so that other visitors do not have the same experience.
翻译:体验糟糕——务必留意停车费
哈林湾是一处美丽的海滩,但遗憾的是,我们在停车场的经历极其糟糕,给我们在康沃尔度过的银行假日留下了极为不愉快的印象。
在八月的银行假日周末期间,我们三次在此停车,每次都尝试通过官方指定的支付应用JustPark来支付停车费。可惜的是,停车场的手机信号极其微弱。这导致我们很难连上网络并及时完成付款。
我们并非试图逃避支付停车费。只是很难获得稳定的信号来使用应用程序。即便如此,我们还是收到了Alliance Parking发来的三份停车费账单,总金额达180英镑。由于担心费用会进一步增加,我们最终还是支付了这笔款项。
最令人沮丧的是,这个问题似乎屡次发生。其他访客也反映称,他们在使用手机信号和进行在线支付时遇到了困难。如果停车场采用数字化支付方式,那么对于那些收不到信号的访客来说,理应提供一种可靠的备选支付方式才对吧?毕竟并非所有人都随身携带现金,对于那些真心想付费的访客而言,因此面临高额罚款似乎实在不合理。
此外,停车场的状况也令人失望:地面是由碎石铺成而非柏油路面,到处都是坑洼和不平整的地方。考虑到停车收费标准以及相关的执法措施,如果能改进维护工作并提升支付系统的可靠性,那自然是再好不过了。
我们联系了物业管理处说明情况,却又被转介给停车服务运营商。让人倍感沮丧的是,似乎没有人愿意为这个会让真心想付费的游客遭受损失的系统承担责任。
哈林湾本身风景优美,但这次糟糕的停车体验着实破坏了我们的游览心情。请注意,此处手机信号很差;请预留充足的时间来完成付款流程,并在停车前仔细查看停车相关规定。希望运营方能重视这些问题并推出切实可行的解决方案,以免其他游客遭遇同样的困扰。