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Laura H
Horrible staff
Hollywood Bowl Merry Hill的点评
点评：Last night we
spent around £300 on games, food, and drinks at this venue, and the way we were treated was absolutely unacceptable.
After paying £100 for a bowling game, a technical error occurred. Instead of fixing the issue calmly and professionally, a short, very thin female staff member with glasses approached us in an aggressive manner, raising her voice and accusing us of touching the screen. We were spoken to with complete disrespect, as if we were children who had never bowled before, despite doing absolutely nothing wrong.
When we asked to speak to a manager, the situation became even worse. The manager showed no professionalism, no customer service skills, and no understanding of how to handle a paying customer. All we asked was to finish the game we had already paid for, yet we were told that they “don’t do these kinds of things here,” and no solution or compensation was offered.
Spending this amount of money only to be treated so poorly is shocking. The owner of this place seriously needs to reconsider the staff they employ, especially in customer-facing roles. If you want people to return and recommend your business, this is not how you treat them.
I will never return to this venue and will definitely not recommend it to anyone.
spent around £300 on games, food, and drinks at this venue, and the way we were treated was absolutely unacceptable.
After paying £100 for a bowling game, a technical error occurred. Instead of fixing the issue calmly and professionally, a short, very thin female staff member with glasses approached us in an aggressive manner, raising her voice and accusing us of touching the screen. We were spoken to with complete disrespect, as if we were children who had never bowled before, despite doing absolutely nothing wrong.
When we asked to speak to a manager, the situation became even worse. The manager showed no professionalism, no customer service skills, and no understanding of how to handle a paying customer. All we asked was to finish the game we had already paid for, yet we were told that they “don’t do these kinds of things here,” and no solution or compensation was offered.
Spending this amount of money only to be treated so poorly is shocking. The owner of this place seriously needs to reconsider the staff they employ, especially in customer-facing roles. If you want people to return and recommend your business, this is not how you treat them.
I will never return to this venue and will definitely not recommend it to anyone.
翻译：昨晚我们
在这家店里花了大约300英镑，包括游戏、食物和饮料，但我们受到的待遇却令人无法接受。
我们花了100英镑玩了一局保龄球，结果出现了技术故障。一位身材矮小、非常瘦弱、戴眼镜的女员工非但没有冷静专业地解决问题，反而咄咄逼人地走过来，提高嗓门指责我们碰了屏幕。她对我们极不尊重，好像我们是第一次玩保龄球的孩子，尽管我们什么都没做错。
当我们要求见经理时，情况变得更糟。这位经理毫无职业素养，缺乏客户服务意识，完全不懂如何对待付费顾客。我们只是要求完成我们已经付费的游戏，却被告知“这里不做这种事”，而且没有提供任何解决方案或补偿。
花了这么多钱却受到如此恶劣的对待，真是令人震惊。这家店的老板真的需要好好反思一下他们的员工，尤其是那些需要直接面对顾客的员工。如果你想让顾客再次光顾并推荐你的店，就不应该这样对待他们。
我以后绝不会再来这家店，也绝对不会推荐给任何人。
在这家店里花了大约300英镑，包括游戏、食物和饮料，但我们受到的待遇却令人无法接受。
我们花了100英镑玩了一局保龄球，结果出现了技术故障。一位身材矮小、非常瘦弱、戴眼镜的女员工非但没有冷静专业地解决问题，反而咄咄逼人地走过来，提高嗓门指责我们碰了屏幕。她对我们极不尊重，好像我们是第一次玩保龄球的孩子，尽管我们什么都没做错。
当我们要求见经理时，情况变得更糟。这位经理毫无职业素养，缺乏客户服务意识，完全不懂如何对待付费顾客。我们只是要求完成我们已经付费的游戏，却被告知“这里不做这种事”，而且没有提供任何解决方案或补偿。
花了这么多钱却受到如此恶劣的对待，真是令人震惊。这家店的老板真的需要好好反思一下他们的员工，尤其是那些需要直接面对顾客的员工。如果你想让顾客再次光顾并推荐你的店，就不应该这样对待他们。
我以后绝不会再来这家店，也绝对不会推荐给任何人。
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