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Awful service and not disability friendly
Hollywood Bowl Merry Hill的点评
点评：We booked vip as our child is autistic and arrived 5 minutes before our booking, to be told family before were 15 late. He told us to wait by lane and come back to the desk once they finished. The family befor us were still on lane dressing their kids when we went to desk. They told us we were late and had missed our booking although they recalled we had been to desk already but said we hadn'tdone as instructed and come back. We explained they had finished 1 minute ago. We booked vip as our child is autistic and struggles with the loud music and crowds on the normal lanes. He said we could take a normal lane or lose out money. I explained we were early which he recalled and showed him my sons numbus pass to explain that i needed vip for a reason and had payed the upgrade for this. I asked if he could offer the couple he was trying to put our lane the alternative instead. He refused to even ask them and said he didnt care if we had any disabilities, we were late and that was our own fault, and the couple behind us were on time so they take priority. (To add humour to it all, this couple arrived at desk same time that we went back as requested and my partner being a gentleman was polite and offered to let her go first) after gary the manager refused us anothe vip lane, I asked for a refund instead. He said no refunds, i refused to leave the desk without my vip lane or a refund, he threatened to have me removed by security saying i was being aggressive because i was shouting. I was shouting as it was 500 decibels im there and he couldnt hear me or me himfor that matter. Eventually after another 15 mins of me refusing to move, he put us on another lane in the vip section ( 40 mins after our original booked time) . After the bowling my son went up to the desk to cash in hos arcade vouchers. We heard the lad who served us originally talking into his microphone saying oh she is back again and then looked over and smirked at the manager gary.
翻译：我们预订了VIP通道，因为我们的孩子是自闭症患者。我们提前5分钟到达，却被告知前面一家人迟到了15分钟。工作人员让我们在通道旁等候，等他们洗完后再来柜台。当我们去柜台时，前面那一家人还在通道上给孩子穿衣服。他们说我们迟到了，错过了预约时间，尽管他们记得我们已经去过柜台了，但还是说我们没有按照指示去做，需要再来一次。我们解释说他们一分钟前就洗完了。我们预订VIP通道是因为我们的孩子是自闭症患者，普通通道里嘈杂的音乐和拥挤的人群让他很不舒服。工作人员说我们可以选择普通通道，否则就得白花钱。我解释说我们来得早，他记得这一点，并给他看了我儿子的Numbus卡，解释说我需要VIP通道是有原因的，而且我已经为此支付了升级费用。我问他是否可以把我们排在前面那对夫妇的通道换成其他通道。他甚至拒绝询问我们是否有残疾，并说他不在乎我们是否有残疾，我们迟到了是咎由自取，后面那对夫妇准时到达，所以他们优先。（更滑稽的是，这对夫妇和我们同时到达前台，而我的伴侣很有绅士风度，礼貌地提出让他们先打。）经理加里拒绝给我们安排另一个VIP球道后，我要求退款。他说不退款，我拒绝在没有VIP球道或退款的情况下离开前台，他威胁要叫保安把我赶走，说我大声喊叫，态度恶劣。我大声喊叫是因为那里有500分贝，他听不见，我也听不见。最终，在我拒绝离开15分钟后，他才把我们安排到VIP区的另一个球道（比我们原定的预订时间晚了40分钟）。打完保龄球后，我儿子去前台兑换他的游戏机代金券。我们听到之前为我们服务的那个小伙子对着麦克风说：“哦，她又回来了。”然后他看了看经理加里，露出了得意的笑容。
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