It’s a scam - Amberjack (Tulum Beach) - Amberjack - 6条旅客点评与比价

Alito

It’s a scam

Amberjack的点评

2026年11月03日发布于: 海外

点评：Please don’t fall for them. They don’t have a website, they find you on the street, stop your rent a car right before entering the Tulum archeological site and they sell you a $135 per person package that looks like a VIP experience with guided tour of the ruins, and hour boat ride to see the ruins from the ocean and snorkeling with turtles and manta rays, a facility at the beach with bathrooms, restaurant, changing rooms and an area to rest, water included. We ended up getting the private guided tour for sure but the beach / snorkel experience was a complete scam. The “facilities “ are a table where they sell overpriced coconuts and sell water, it was not included. No bathrooms, a dirty tiny hut to change, no safe area to leVe your things and the worse of all us the boat ride. It’s no more than 30 min including the sightseeing of the ruins from the water and then 20 min snorkeling. The “guide” does not give any clear instructions about where the turtles are, does not keep the group together and rushes us in the boat so they can take another group over and over again. The “captain “ was super rude and after we got out if the boat he asked for tips. When I told the people at the beach about the lack of communication, rushing etc. they offered us to get again on the boat. We did not want to do that. I asked them not to charge us for the 2 coconuts and the water and they refused. They charged us 450 mx pesos! And when we went back to the stall where we were sold the package, they said they could offer us a 30-40% reimbursement because we did not see the turtles but they required us to give them our financial information and they said they will contact us by WhatsApp but not immediately, after hours. Everything was so suspicious, we decided not to give then any information and left. When they reach out to you while you are in the car, they falsely impersonate staff from the park, like an official information guide from the national park. That’s totally false. They don’t have a website and are untraceable. Please do not buy ant tours on the street of any kind and don’t stop in your car or while walking. The official park entrance is further and they have their own parking lot, shuttle service etc.

翻译：请千万别上当。他们没有官方网站，会在街上找到游客，就在游客即将进入图卢姆考古遗址前拦下他们，然后推销一份每人135美元的套餐。这个套餐号称是VIP体验，包含遗迹导览、乘船一小时从海上观赏遗址、与海龟和蝠鲼一起浮潜，还有配有洗手间、餐厅、更衣室和休息区的海滩设施，水也包含在内。我们确实参加了私人导览游，但海滩/浮潜体验完全就是个骗局。所谓的“设施”不过是一张用来售卖价格昂贵的椰子和水的桌子而已，这些服务也并不包含在费用内。那里没有卫生间，只有一个脏兮兮的小棚子供人更衣，也没有安全的地方可以存放物品。最糟糕的还要数乘船环节：从水上观赏遗迹到进行20分钟的浮潜，整个过程不过30分钟而已。那位“导游”既没有给出任何关于海龟所在位置的明确指示，也没有把团队成员聚集在一起；他还催促我们赶紧上船，以便能一次又一次地接待其他游客。那位“船长”极其无礼，在我们下船后还向我们要小费。当我向海滩上的工作人员反映缺乏沟通、行程仓促等问题时，他们提出让我们重新上船。但我们并不想这么做。我请求他们免收那两个椰子和水的费用，但他们拒绝了。他们向我们收取了450墨西哥比索！当我们回到售卖旅游套餐的摊位时，他们表示由于我们没看到海龟，可以给予我们30%到40%的退款。不过他们要求我们提供财务信息，还称会通过WhatsApp联系我们，但不会立刻联系，要过些时候才行。这一切都太可疑了，于是我们决定不提供任何信息，直接离开了。当您正在车内时，如果他们联系您，会冒充公园工作人员，比如说国家公园的官方信息向导。这完全是骗人的。他们既没有官方网站，也无从查证身份。请切勿在街上购买任何类型的旅游服务，也切勿停车或中途停留。公园的正式入口在更远处，那里设有专用停车场和接驳车等服务。

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