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Karla L
Museum Refused to Reschedule for My Sick 4-Year-Old
Museum of Illusions Atlanta的点评
点评：We were so excited to visit the Museum of Illusions Atlanta, but our experience was extremely disappointing. The day before our scheduled visit, my 4-year-old daughter developed a severe ear infection and had to go to the ER. I called Expedia to see if we could reschedule, not asking for a refund—just a chance for her to enjoy the experience once she recovered.
Expedia even reached out to the Museum on our behalf, but the Museum responded essentially, “We know this was disappointing, and we sincerely apologize… We’re sorry we couldn’t do more.” Even with medical paperwork, they would not accommodate a reschedule.
My daughter had been so excited, and we had been saving for this special outing—it was heartbreaking. It’s upsetting that a sick child’s situation wasn’t considered at all. This has left us feeling like saving for special experiences may not even be worth it if emergencies aren’t handled with compassion.
Expedia even reached out to the Museum on our behalf, but the Museum responded essentially, “We know this was disappointing, and we sincerely apologize… We’re sorry we couldn’t do more.” Even with medical paperwork, they would not accommodate a reschedule.
My daughter had been so excited, and we had been saving for this special outing—it was heartbreaking. It’s upsetting that a sick child’s situation wasn’t considered at all. This has left us feeling like saving for special experiences may not even be worth it if emergencies aren’t handled with compassion.
翻译：我们原本非常期待参观亚特兰大幻觉博物馆，但这次体验却令人极其失望。就在我们预定参观的前一天，我四岁的女儿突发严重的耳部感染，不得不去急诊室。我联系了Expedia，询问是否可以改期，并没有要求退款——只是希望等她康复后能有机会去参观。
Expedia甚至代表我们联系了博物馆，但博物馆的回复大致是：“我们知道这令人失望，我们深表歉意……很抱歉我们无法提供更多帮助。” 即使提供了医疗证明，他们也拒绝改期。
女儿一直非常期待这次旅行，我们也为此攒了不少钱——这让我们心碎。令人气愤的是，博物馆完全没有考虑到生病孩子的特殊情况。这件事让我们觉得，如果紧急情况得不到妥善处理，那么为特殊体验攒钱可能真的毫无意义。
Expedia甚至代表我们联系了博物馆，但博物馆的回复大致是：“我们知道这令人失望，我们深表歉意……很抱歉我们无法提供更多帮助。” 即使提供了医疗证明，他们也拒绝改期。
女儿一直非常期待这次旅行，我们也为此攒了不少钱——这让我们心碎。令人气愤的是，博物馆完全没有考虑到生病孩子的特殊情况。这件事让我们觉得，如果紧急情况得不到妥善处理，那么为特殊体验攒钱可能真的毫无意义。
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