点评:I had my wedding here at the end of March, 2024 and although nothing could ruin my day, the woman working the desk at Natural Falls sure tried to. Let's start with the fact that we rented the reunion center, all of the yurts, and several RV and campsites. The park was really nice and accommodating UNTIL we booked. Then we couldn't get any information or help from them whatsoever. We were NEVER told that vehicles were not allowed in the yurt area so five families, some with young children were very surprised to find out that we had to cart ALL of our belongings and wedding supplies to the yurts on golf carts from the parking lot. Let's also mention here that the golf carts BARELY worked and could barely get up the main hill with only one person and no luggage aboard, not to mention how difficult it was with two people and luggage. There are NO bathrooms at the yurts aside from Port o potties with NO LIGHTS making it impossible to use the restroom at night. Furthermore, the only restrooms with plumbing were far away, however we were notified upon arrival that golf carts were not allowed to be used after dark. Therefore it was impossible to use the restroom at night because the only toilets near the yurts didn't have lights and the main bathrooms were inaccessible after dark due to the fact we could not get to them. To make matters worse when we booked the reunion center and when we picked up the keys we were not notified of any cleaning requirements for the reunion center. We did, however clean up the place VERY nicely, only to have the grumpy old lady at the front desk specifically call me into the office the next day to tell me what a MESS we made. She acted like it was life and death. I asked her to show me, as she said she was taking our deposit (I wouldn't be surprised if she pocketed it and embezzled from the park because it was NOT messy). The woman was practically in tears and a complete rage over a COUPLE crumbs on the floor. No joke she said we didn't sweep (we did TWICE actually) and she said the counters were sticky (they weren't, I personally wiped the counters). She also said that "the outside trash cans were too full". However, NEITHER one of them were even overflowing and, like I said, there was NO MENTION OF THESE REQUIREMENTS PRIOR TO BOOKING OR DURING CHECKIN. The lady acted like we traumatized her and the place was left in tip top condition. Let's also mention that they were very nice before we booked but once we did they were absolutely no help. My sister and I came up the week before the wedding to check everything out (and we notified the park of this ahead of time and they said we were welcome) however when we arrived they were NO HELP. And they had the nerve to tell us we could walk to the yurts to check them out but that they were "too busy" to take us up there and let us in to look at them. They told us to walk up there ourselves and that NO ONE was staying in any of the yurts and even though they were locked and refused to open them that "we could look inside through the windows because no one was in them". So we make the long treck without a car up to the yurts and look in the window and LO AND BEHOLD..... THERE WERE PEOPLE IN THEM. It was incredibly awkward and could have been prevented if the desk staff had any clue what she was doing. Lucky for me I still had fun at my wedding, no thanks to the completely rude and grumpy old lady working the desk. Rest assured, I am fighting that charge for the cleaning of the event center with my bank. I have photos. I cannot even believe the way this lady acted, it was embarrassing for her. It was only 50 bucks and no skin off me, but the fact that we left that place spotless and the trash cans (which btw were PUBLIC and the entire park was using them for all we know people could have put trash in after we left that is NOT OUR PROBLEM) were CERTAINLY not overflowing. Also, just the absolute rudeness of the "lady" was absurd. We were so quiet, had so few people, and were respectful and clean. This lady just wanted to ruin someone's day because she is angry at the world. Sad.
翻译:我于 2024 年 3 月底在这里举行了婚礼,虽然没有什么可以毁了我的一天,但 Natural Falls 前台的那位女士肯定想毁了我。首先,我们租了团聚中心、所有的蒙古包以及几辆房车和露营地。在我们预订之前,公园真的很好,也很包容。然后我们无法从他们那里得到任何信息或帮助。我们从来没有被告知车辆不允许进入蒙古包区域,所以五个家庭,其中一些带着年幼的孩子,非常惊讶地发现我们必须用高尔夫球车从停车场把我们所有的物品和婚礼用品运到蒙古包。我们还要在这里提到,高尔夫球车几乎不能用,只有一个人,没有行李,几乎无法爬上主山,更不用说两个人和行李有多困难了。蒙古包里没有卫生间,除了没有灯的便携式厕所,晚上无法使用卫生间。此外,唯一有管道的洗手间距离很远,但我们抵达时被告知,天黑后不允许使用高尔夫球车。因此,晚上无法使用洗手间,因为蒙古包附近唯一的厕所没有灯,主浴室在天黑后无法使用,因为我们无法到达那里。更糟糕的是,当我们预订团聚中心并领取钥匙时,我们没有收到团聚中心任何清洁要求的通知。然而,我们确实把这个地方打扫得非常干净,结果第二天前台那个脾气暴躁的老太太特意把我叫到办公室,告诉我我们弄得一团糟。她表现得好像这是生死攸关的事。我让她给我看,因为她说她要拿走我们的押金(如果她把押金装进口袋并从公园挪用,我也不会感到惊讶,因为那里并不乱)。那位女士几乎要哭了,对地板上的几块面包屑怒不可遏。她说我们没有扫地(实际上我们扫了两次),她说柜台很粘(其实没有,我亲自擦了柜台),这可不是开玩笑。她还说“外面的垃圾桶太满了”。然而,两个垃圾桶都没有满,而且就像我说的,在预订前或入住期间都没有提到这些要求。这位女士表现得好像我们吓坏了她,把这个地方打扫得一尘不染。还要说的是,在我们预订之前,他们非常好,但预订之后,他们一点帮助都没有。我姐姐和我在婚礼前一周来检查一切(我们提前通知了公园,他们说欢迎我们),然而当我们到达时,他们没有提供帮助。他们竟然厚颜无耻地告诉我们,我们可以步行到蒙古包去看看,但他们“太忙了”,没法带我们上去让我们进去看看。他们让我们自己步行上去,而且没有人住在任何蒙古包里,尽管蒙古包都锁上了,而且拒绝打开,但“我们可以透过窗户往里面看,因为里面没有人”。所以我们长途跋涉,没有开车,来到蒙古包前,往窗户里看,瞧瞧......里面有人。这真是太尴尬了,如果前台工作人员知道她在做什么,就可以避免这种情况。幸运的是,我在婚礼上仍然玩得很开心,这要归功于前台那位完全粗鲁、脾气暴躁的老太太。请放心,我正在与银行抗争清洁活动中心的费用。我有照片。我甚至不敢相信这位女士的行为,这让她很尴尬。只花了 50 美元,而且我也没承担什么责任,但我们离开时,那里一尘不染,垃圾桶(顺便说一句,是公共垃圾桶,整个公园都在使用它们,我们知道我们离开后人们可能会把垃圾扔进去,这不是我们的问题)肯定没有满。此外,这位“女士”的绝对粗鲁简直荒谬。我们非常安静,人很少,而且很尊重人,也很干净。这位女士只是想毁掉某人的一天,因为她对这个世界感到愤怒。可悲。