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Keep away..... they say it is cancelled b/c of the dogs but ran them too hard for days anyway
Aventures Plein Air的点评
点评：The company appears to be legitimate. That said, the night before our dog sled experience we receive an email concelling. The reason given was that the dogs were tired and fighting.
Upon calling them, I was told that the issue was happening over the course of a few days ( although the owner says it was just yesterday) but each day they continued to send out 16 sleds at each of the run times. So much for taking care of the dogs. If you know you have a problem, you decrease rather than keep running the dogs into exhaustion (and I am not a dog sledder and I know that).
The woman on the phone says that they were sending out 4 sleds in the morning and 4 in the afternoon. How was the cancellations of some reservations and not others cancelled? The owner says they were booked with tour companies. Those not booked with tour companies were cancelled.
Upon asking for clarification about the dogs and their health, I was told this was a new batch of dogs and they were not training as well. As told, every year when it is a new batch of dogs things could happen. Yet, they knew that had issues with the dogs AND continued to fully book rather than adjust and train.
No one wants to harm an innocent animal for the sake of entertainment. But, it appears that this company placed making money over the dogs until it was at a serious level which unfortunately occurred when our family was to use their service.
Rather than a phone call, we received an email and a refund. The refund was a bright spot. However if they had 32-8 sleds going out and many of those were family bookings, it would not have been difficult to call to explain, especially since many travelers might not have access to email or check their email with less than 24 hours prior to their paid experience.
Upon calling them, I was told that the issue was happening over the course of a few days ( although the owner says it was just yesterday) but each day they continued to send out 16 sleds at each of the run times. So much for taking care of the dogs. If you know you have a problem, you decrease rather than keep running the dogs into exhaustion (and I am not a dog sledder and I know that).
The woman on the phone says that they were sending out 4 sleds in the morning and 4 in the afternoon. How was the cancellations of some reservations and not others cancelled? The owner says they were booked with tour companies. Those not booked with tour companies were cancelled.
Upon asking for clarification about the dogs and their health, I was told this was a new batch of dogs and they were not training as well. As told, every year when it is a new batch of dogs things could happen. Yet, they knew that had issues with the dogs AND continued to fully book rather than adjust and train.
No one wants to harm an innocent animal for the sake of entertainment. But, it appears that this company placed making money over the dogs until it was at a serious level which unfortunately occurred when our family was to use their service.
Rather than a phone call, we received an email and a refund. The refund was a bright spot. However if they had 32-8 sleds going out and many of those were family bookings, it would not have been difficult to call to explain, especially since many travelers might not have access to email or check their email with less than 24 hours prior to their paid experience.
翻译：这家公司看起来挺正规的。然而，就在我们体验狗拉雪橇的前一天晚上，我们收到了一封取消邮件。给出的理由是狗狗们太累了，而且互相打架。
打电话过去后，我被告知这个问题已经持续了好几天（尽管老板说是昨天才发生的），但他们每天都照常派出16辆雪橇，每个时段都如此。这算什么照顾狗狗？如果明知有问题，就应该减少雪橇的数量，而不是让狗狗们一直跑到筋疲力尽（我虽然不是狗拉雪橇爱好者，但我也知道这一点）。
电话那头的女士说，他们早上派出4辆雪橇，下午派出4辆。为什么有些预订被取消了，而有些却没有？老板说，那些被旅行社预订的订单都被取消了。没有被旅行社预订的订单才被取消。
当我询问狗狗们的健康状况时，他们告诉我这是一批新来的狗狗，训练还不够充分。正如他们所说，每年新一批雪橇犬都可能出现问题。然而，他们明知雪橇犬存在问题，却仍然继续满员预订，而不是进行调整和训练。
没有人会为了娱乐而伤害无辜的动物。但这家公司似乎把赚钱放在了雪橇犬的安危之上，直到问题严重到我们一家人即将使用他们的服务时才出现。
我们没有接到电话，而是收到了一封电子邮件和退款。退款算是不幸中的万幸。但是，如果他们有32-8辆雪橇犬出动，其中很多都是家庭预订，那么打电话解释一下并不难，尤其考虑到很多游客可能无法查看邮件，或者在付费体验开始前不到24小时才查看邮件。
打电话过去后，我被告知这个问题已经持续了好几天（尽管老板说是昨天才发生的），但他们每天都照常派出16辆雪橇，每个时段都如此。这算什么照顾狗狗？如果明知有问题，就应该减少雪橇的数量，而不是让狗狗们一直跑到筋疲力尽（我虽然不是狗拉雪橇爱好者，但我也知道这一点）。
电话那头的女士说，他们早上派出4辆雪橇，下午派出4辆。为什么有些预订被取消了，而有些却没有？老板说，那些被旅行社预订的订单都被取消了。没有被旅行社预订的订单才被取消。
当我询问狗狗们的健康状况时，他们告诉我这是一批新来的狗狗，训练还不够充分。正如他们所说，每年新一批雪橇犬都可能出现问题。然而，他们明知雪橇犬存在问题，却仍然继续满员预订，而不是进行调整和训练。
没有人会为了娱乐而伤害无辜的动物。但这家公司似乎把赚钱放在了雪橇犬的安危之上，直到问题严重到我们一家人即将使用他们的服务时才出现。
我们没有接到电话，而是收到了一封电子邮件和退款。退款算是不幸中的万幸。但是，如果他们有32-8辆雪橇犬出动，其中很多都是家庭预订，那么打电话解释一下并不难，尤其考虑到很多游客可能无法查看邮件，或者在付费体验开始前不到24小时才查看邮件。
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