点评:I've used this club for years - I live in Andover which is approximately 35 miles away, since Mike "left" there has been a pretentious attitude towards non members this was in evident e today when after using the driving range I popped into the shop to buy some balls and apparel- to be greeted with "only members can use the showers" I wasn't even contemplating having a shower / no hello nothing, this apparently was the manager - well mr manager you need to brush up on you customer service skills, why are non members treated different from your members ? After all we still pay green fees - buggy hire so why are you treating us like second class citizens? - I used to use your course at least twice a month however after todays I'll never step foot in your course again and whilst I'm sure the organisation won't care - your staff could certainly benefit from a customer care course and also never assume anything and maybe take a trip to south wilts Salisbury - always welcomed there - a member or not !
翻译:我在这家俱乐部打球很多年了——我住在安多弗,离这里大约35英里。自从迈克“离开”后,俱乐部对非会员的态度就变得傲慢无礼。今天,我在练习场练完球后顺便去商店买些球和衣服,结果被告知“只有会员才能使用淋浴间”。我根本没想过要洗澡,连句“你好”都没有。这人居然是经理——经理先生,您真的需要好好提升一下您的客户服务技能了。为什么非会员要和会员区别对待?毕竟我们也付了果岭费和球车租赁费,为什么你们要把我们当二等公民?——我以前每个月至少来你们球场两次,但今天之后,我再也不会踏进你们球场一步了。虽然我相信俱乐部不会在意,但你们的员工确实应该去上个客户服务培训课,而且永远不要想当然。或许你们可以去南威尔特郡的索尔兹伯里转转——那里永远欢迎所有人——无论是不是会员!