点评:My experience at Stillwell Spa was TERRIBLE. I made a last minute appointment during a family ski trip. I called on Saturday and was told there were several appointments available on Sunday. I took one of them but my tween son got violently ill overnight - vomiting and diarrhea. I called in the morning to push my service back an hour and the spa was able to accommodate me. But as the morning progressed I realized my son was really too sick for me to leave and I had been exposed to whatever he had. I called back and told them I had to cancel. Obviously I understood the cancellation policy but since I had booked it like 12 hours before and given my son's illness I asked for a credit to use in the future. The spa was totally unwilling to do anything or me. The offered to book something later in the week but I was only in town for one more day so that was not possible. They ended up charging me $234 for literally nothing. And, the service was only supposed to be $190! So unimpressed with the customer service here. For a supposedly high-end spa my experience was awful.
翻译:我在Stillwell Spa的体验糟透了。我们一家人滑雪旅行期间,我临时预约了水疗。周六我打电话过去,被告知周日还有几个空位。我选了一个,但我十几岁的儿子晚上突然病得很厉害——呕吐和腹泻。第二天早上我打电话过去,想把预约时间推迟一个小时,水疗中心也同意了。但随着时间的推移,我意识到儿子病得太重,我不能离开,而且我也可能被他传染了。我又打电话过去,告诉他们我必须取消预约。我当然理解取消政策,但因为我是在12小时前才预约的,而且考虑到儿子的病情,我要求他们给我一些代金券,以便下次使用。水疗中心完全不愿意为我做任何安排。他们提出可以帮我安排到这周晚些时候,但我只在镇上待一天,所以根本不可能。最后,他们竟然收了我234美元,而实际上什么都没做。要知道,这项服务原本的价格只有190美元!我对这里的客户服务非常失望。作为一家号称高端的SPA,我的体验却非常糟糕。