点评:Through Klook, booked a private driver for a group of 1-3. I wanted to confirm with both customer service and the driver they assigned to me that they could accommodate my 4 large luggages. The driver said he could, but customer service told me he couldn’t. So they made me cancel the booking and pay for group of 1-5 booking and also told me the driver will come with a different car. I wasted several hours of my vacation dealing with this. The driver came with THE SAME car he initially showed me. This just shows the scummy tactics this company used just to get more money. I had booked several private drivers earlier that week for a group of 1-3 with no problem. I have suggested to Klook that they reconsider contracting bookings to this company. Avoid BaliMade Tours at all costs as they will try to get more money from you. The driver was an excellent guide however so I felt bad he was caught up in this.
翻译:我通过Klook预订了一位私人司机,服务1-3人的团体。我特意向客服和他们安排的司机确认过,他们能否容纳我的4件大件行李。司机说可以,但客服却说不行。于是他们让我取消了之前的预订,重新支付1-5人团体的费用,还说司机要换一辆车。我浪费了几个小时的假期时间来处理这件事。结果司机来的还是他之前给我看的那辆车。这充分暴露了这家公司为了多赚钱而使用的卑鄙手段。那周早些时候,我预订过好几家私人司机,服务1-3人的团体,都没遇到任何问题。我已经建议Klook重新考虑是否继续与这家公司合作。千万不要选择BaliMade Tours,他们会想方设法从你身上榨取更多钱财。不过,那位司机是一位非常棒的导游,所以我觉得他被卷入这种事情挺可惜的。