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Amy S
Consistently overcrowded with no priority for business class passengers
Bidvest Premier Lounge - Cape Town Domestic Departures的点评
点评：I have used the Bidvest Premier Lounge at Cape Town International Airport multiple times and, unfortunately, the experience is consistently disappointing.
The lounge is almost always full, to the point where it feels more like a busy food court than a premium airport lounge. Despite travelling Qatar Airways Business Class, there was no recognition or priority whatsoever. Business class passengers are treated exactly the same as walk-ins, defeating the purpose of lounge access altogether.
The most frustrating part was the front desk staff, who were abrupt and unhelpful. Rather than managing expectations professionally or explaining capacity issues politely, the interaction felt dismissive and rude.
For a lounge that markets itself as “Premier,” the experience falls well below what international business class travellers would reasonably expect. Until capacity is better managed and staff training improves, I would not consider this lounge a reliable or premium offering.
The lounge is almost always full, to the point where it feels more like a busy food court than a premium airport lounge. Despite travelling Qatar Airways Business Class, there was no recognition or priority whatsoever. Business class passengers are treated exactly the same as walk-ins, defeating the purpose of lounge access altogether.
The most frustrating part was the front desk staff, who were abrupt and unhelpful. Rather than managing expectations professionally or explaining capacity issues politely, the interaction felt dismissive and rude.
For a lounge that markets itself as “Premier,” the experience falls well below what international business class travellers would reasonably expect. Until capacity is better managed and staff training improves, I would not consider this lounge a reliable or premium offering.
翻译：我曾多次使用开普敦国际机场的Bidvest Premier贵宾休息室，但遗憾的是，每次体验都令人失望。
休息室几乎总是爆满，感觉更像是一个繁忙的美食广场，而不是一个高端机场休息室。尽管我乘坐的是卡塔尔航空商务舱，却丝毫没有得到任何礼遇或优先待遇。商务舱乘客与普通乘客的待遇完全相同，这完全违背了休息室的初衷。
最令人沮丧的是前台工作人员，他们态度生硬且毫无帮助。他们没有专业地管理乘客的期望，也没有礼貌地解释容量限制，而是给人一种冷漠无礼的感觉。
对于一个自诩为“高端”的休息室来说，这样的体验远低于国际商务舱旅客的合理预期。除非贵宾休息室的容量管理得到改善，员工培训得到提升，否则我不会认为这个休息室是一个可靠或高端的选择。
休息室几乎总是爆满，感觉更像是一个繁忙的美食广场，而不是一个高端机场休息室。尽管我乘坐的是卡塔尔航空商务舱，却丝毫没有得到任何礼遇或优先待遇。商务舱乘客与普通乘客的待遇完全相同，这完全违背了休息室的初衷。
最令人沮丧的是前台工作人员，他们态度生硬且毫无帮助。他们没有专业地管理乘客的期望，也没有礼貌地解释容量限制，而是给人一种冷漠无礼的感觉。
对于一个自诩为“高端”的休息室来说，这样的体验远低于国际商务舱旅客的合理预期。除非贵宾休息室的容量管理得到改善，员工培训得到提升，否则我不会认为这个休息室是一个可靠或高端的选择。
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