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Shawn G
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Disappointing Dismal Experience
Hazy Mountain Vineyard & Brewery的点评
点评：On June 22, I made a reservation for 20 people at Hazy Mountain for July 10 to celebrate my mother's 70th birthday. I had visited Hazy Mountain several times before and thought it would be the perfect place for such a special occasion. Unfortunately, I couldn't have been more disappointed.
When our party arrived, it was raining outside. The floors inside were soaking wet, yet no one appeared to be making any effort to dry them or make the area safer. My elderly father slipped and fell on the wet floor. Not a single staff member came to help him up or even asked if he was okay. Even more upsetting, the young man at the host stand actually chuckled as though it were amusing.
Our entire party arrived on time for our reservation and was seated promptly. Everyone, both adults and children, were excited and enjoying the beautiful views. However, once everyone was seated, we waited nearly an hour while multiple servers walked past our table without acknowledging us or taking our order.
I finally stopped one of the waitresses to let her know we were ready to order. She informed me that she could not serve a party that large and that everyone would need to go to the bar individually to place their own orders. Had that been the policy, it should have been communicated when I made the reservation. A simple welcome to Hazy Mountain by the staff and communicating the order procedure in the beginning prevented a lot of confusion. If the restaurant wasn't equipped to serve a party of 20 at one table, they could have suggested splitting us into smaller groups or offered another solution.
After nearly 30 minutes of discussing the situation with the manager, he finally agreed to come take everyone's order. Unfortunately, when the food eventually arrived, much of it was burnt and not even edible.
In the end, our entire party left and went to another restaurant to celebrate and eat. What was supposed to be a memorable celebration for my mother's 70th birthday became an incredibly disappointing experience.
I understand that restaurants have busy days and unexpected challenges, but the lack of communication, poor customer service, disregard for my father's fall, and the quality of the food made this one of the worst dining experiences I've ever had. Sadly, what should have been a joyful family celebration turned into a day we'll remember for all the wrong reasons.
When our party arrived, it was raining outside. The floors inside were soaking wet, yet no one appeared to be making any effort to dry them or make the area safer. My elderly father slipped and fell on the wet floor. Not a single staff member came to help him up or even asked if he was okay. Even more upsetting, the young man at the host stand actually chuckled as though it were amusing.
Our entire party arrived on time for our reservation and was seated promptly. Everyone, both adults and children, were excited and enjoying the beautiful views. However, once everyone was seated, we waited nearly an hour while multiple servers walked past our table without acknowledging us or taking our order.
I finally stopped one of the waitresses to let her know we were ready to order. She informed me that she could not serve a party that large and that everyone would need to go to the bar individually to place their own orders. Had that been the policy, it should have been communicated when I made the reservation. A simple welcome to Hazy Mountain by the staff and communicating the order procedure in the beginning prevented a lot of confusion. If the restaurant wasn't equipped to serve a party of 20 at one table, they could have suggested splitting us into smaller groups or offered another solution.
After nearly 30 minutes of discussing the situation with the manager, he finally agreed to come take everyone's order. Unfortunately, when the food eventually arrived, much of it was burnt and not even edible.
In the end, our entire party left and went to another restaurant to celebrate and eat. What was supposed to be a memorable celebration for my mother's 70th birthday became an incredibly disappointing experience.
I understand that restaurants have busy days and unexpected challenges, but the lack of communication, poor customer service, disregard for my father's fall, and the quality of the food made this one of the worst dining experiences I've ever had. Sadly, what should have been a joyful family celebration turned into a day we'll remember for all the wrong reasons.
翻译：6月22日，为了庆祝母亲70岁生日，我在Hazy Mountain预订了7月10日供20人使用的席位。我之前曾多次光顾那里，觉得这里绝对是举办这一特别庆典的绝佳场所。可惜，结果却让我大失所望。
我们一行人到达时，外面正下着雨。室内的地板湿漉漉的，但似乎没有人设法去擦干地面或确保环境安全。我年迈的父亲在湿滑的地面上滑倒。没有一名工作人员前来扶他起来，甚至没人询问他是否没事。更让人生气的是，接待处的那个年轻男子居然笑了起来，好像觉得这事很有趣似的。
我们一行人准时抵达并顺利入座。无论是大人还是小孩，大家都兴奋不已，尽情欣赏着美丽的景色。然而，就在所有人都坐定之后……我们等了将近一个小时，期间有好几位服务员从我们的桌旁经过，却既不搭理我们，也不为我们点单。
最后我拦下其中一位女服务员，告诉她我们已经准备好点餐了。她却告诉我，她无法为这么大一群人服务，所有人都必须分别去吧台自行点单。如果这是规定，那我在预订时就应该被告知才对。工作人员简单地欢迎我们来到Hazy Mountain，并在一开始便说明了点餐流程，这有效避免了许多混乱。如果餐厅无法在一张大桌子上为20人服务，他们本可以建议我们将人群分成几个小组，或者提供其他解决方案。
在与经理讨论了近30分钟后，他终于同意来为大家点餐。可惜的是，当食物最终送上来的时候……大部分食物都烧焦了，甚至没法吃。
最后，我们一行人离开，去了另一家餐厅庆祝并用餐。原本本该是我母亲70岁生日的难忘庆典，却变成了一次极其令人失望的经历。
我理解餐厅会有忙碌的时候以及意想不到的困难，但沟通缺失、服务糟糕，还有对我父亲摔倒事件的漠视……食物的品质实在糟糕，这让我经历了有生以来最差的一次用餐体验。遗憾的是，本该是一场欢乐的家庭庆典，却变成了我们终生难忘的“糟糕一天”。
我们一行人到达时，外面正下着雨。室内的地板湿漉漉的，但似乎没有人设法去擦干地面或确保环境安全。我年迈的父亲在湿滑的地面上滑倒。没有一名工作人员前来扶他起来，甚至没人询问他是否没事。更让人生气的是，接待处的那个年轻男子居然笑了起来，好像觉得这事很有趣似的。
我们一行人准时抵达并顺利入座。无论是大人还是小孩，大家都兴奋不已，尽情欣赏着美丽的景色。然而，就在所有人都坐定之后……我们等了将近一个小时，期间有好几位服务员从我们的桌旁经过，却既不搭理我们，也不为我们点单。
最后我拦下其中一位女服务员，告诉她我们已经准备好点餐了。她却告诉我，她无法为这么大一群人服务，所有人都必须分别去吧台自行点单。如果这是规定，那我在预订时就应该被告知才对。工作人员简单地欢迎我们来到Hazy Mountain，并在一开始便说明了点餐流程，这有效避免了许多混乱。如果餐厅无法在一张大桌子上为20人服务，他们本可以建议我们将人群分成几个小组，或者提供其他解决方案。
在与经理讨论了近30分钟后，他终于同意来为大家点餐。可惜的是，当食物最终送上来的时候……大部分食物都烧焦了，甚至没法吃。
最后，我们一行人离开，去了另一家餐厅庆祝并用餐。原本本该是我母亲70岁生日的难忘庆典，却变成了一次极其令人失望的经历。
我理解餐厅会有忙碌的时候以及意想不到的困难，但沟通缺失、服务糟糕，还有对我父亲摔倒事件的漠视……食物的品质实在糟糕，这让我经历了有生以来最差的一次用餐体验。遗憾的是，本该是一场欢乐的家庭庆典，却变成了我们终生难忘的“糟糕一天”。
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