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Yourleftnutz
Terrible experience
Carnival Magic的点评
点评：We had a great time with the shows, but unfortunately the customer service completely overshadowed the experience.
We played around 20 carnival games, as usual quite tricky. When we finally won the Feed the Animal game. The staff member running the game told us we hadn’t won. We thought there might be a time limit or some rule we didn’t understand, we play other game, but at the end we decided to try again. The second time, my son and I were so excited because we knew we had definitely won. Once again, the staff member insisted we hadn’t, even though the alligator/crocodile game machine appeared to be malfunctioning.
I politely asked if they could review the CCTV footage since it had just happened. Instead of helping, the staff member refused and responded with an attitude, saying, “OK, you win, you win,” before finally letting us choose a prize. That was not the kind of treatment I expected in a family attraction.
The only reason this situation ended positively was because Ms. Ei Phyu Win stepped in. She was calm, professional, and genuinely helpful. She turned a frustrating situation into a manageable one, and we are very grateful for her assistance.
Unfortunately, that wasn’t the end of it. At the buffet, our assigned table (B14) was dirty, so another staff member moved us to a different table. We placed the toy we had just won, along with the complimentary spinning top for kids, on the table while we went to get our food. When we returned just a few minutes later, both toys were gone.
Again, I explained what had happened and asked if they could check the CCTV because the incident had just occurred. Again, the request was dismissed. We were simply told they had “checked” and found nothing. Eventually, another staff member kindly gave us replacement toys, which we appreciated, but that did not address the underlying issue or how our concerns were handled.
The performances and attractions were excellent, but the customer service was deeply disappointing. With the exception of Ms. Ei Phyu Win, we felt dismissed, disrespected, and treated as though our concerns were an inconvenience rather than something worth investigating.
This is supposed to be a family-friendly attraction where children create happy memories. Instead, my lasting memory is how difficult it was to be taken seriously.
We played around 20 carnival games, as usual quite tricky. When we finally won the Feed the Animal game. The staff member running the game told us we hadn’t won. We thought there might be a time limit or some rule we didn’t understand, we play other game, but at the end we decided to try again. The second time, my son and I were so excited because we knew we had definitely won. Once again, the staff member insisted we hadn’t, even though the alligator/crocodile game machine appeared to be malfunctioning.
I politely asked if they could review the CCTV footage since it had just happened. Instead of helping, the staff member refused and responded with an attitude, saying, “OK, you win, you win,” before finally letting us choose a prize. That was not the kind of treatment I expected in a family attraction.
The only reason this situation ended positively was because Ms. Ei Phyu Win stepped in. She was calm, professional, and genuinely helpful. She turned a frustrating situation into a manageable one, and we are very grateful for her assistance.
Unfortunately, that wasn’t the end of it. At the buffet, our assigned table (B14) was dirty, so another staff member moved us to a different table. We placed the toy we had just won, along with the complimentary spinning top for kids, on the table while we went to get our food. When we returned just a few minutes later, both toys were gone.
Again, I explained what had happened and asked if they could check the CCTV because the incident had just occurred. Again, the request was dismissed. We were simply told they had “checked” and found nothing. Eventually, another staff member kindly gave us replacement toys, which we appreciated, but that did not address the underlying issue or how our concerns were handled.
The performances and attractions were excellent, but the customer service was deeply disappointing. With the exception of Ms. Ei Phyu Win, we felt dismissed, disrespected, and treated as though our concerns were an inconvenience rather than something worth investigating.
This is supposed to be a family-friendly attraction where children create happy memories. Instead, my lasting memory is how difficult it was to be taken seriously.
翻译：我们看节目看得津津有味，但可惜的是，糟糕的客户服务彻底破坏了整个体验。
我们像往常一样玩了大约20个嘉年华游戏，这些游戏都相当有难度。最后我们终于赢得了“喂动物”这个游戏。负责该游戏的工作人员却告诉我们其实没赢。我们以为可能是有时间限制或者有什么规则我们没搞懂，于是又去玩了别的游戏。不过最后我们决定再试一次。第二次时，我和儿子兴奋极了，因为我们确信自己肯定赢了。再次，尽管那只鳄鱼/短吻鳄游戏机似乎出现了故障，那名工作人员仍坚称我们并没有玩。
我礼貌地询问他们能否查看一下监控录像，毕竟事情刚发生不久。然而，那名工作人员非但没有帮忙，还态度恶劣地拒绝道：“好吧，算你赢，算你赢。”最后才让我们挑选奖品。在一个面向家庭的游乐场所，我实在不期望得到这样的对待。
这一情况能够圆满解决，全靠那位女士。Ei Phyu Win出面帮忙。她沉着冷静、专业且真心乐于助人。她把原本令人头疼的局面化解为可以处理的情况，我们非常感激她的帮助。
可惜，事情并未就此结束。在自助餐区，我们被分配到的桌子（B14）很脏，于是另一位工作人员把我们安排到了另一张桌子。我们去取食物时，把刚赢来的玩具以及餐厅赠送给孩子们的陀螺都放在了桌上。几分钟后我们返回时，两件玩具都不见了。
我再次说明了事情的经过，并请求他们查看监控录像，因为事件刚刚发生。但这一请求再次被驳回。我们只得到这样的答复：他们已经“检查过”，但什么也没发现。最后，另一位工作人员好心给我们提供了替换的玩具，我们对此心存感激，但这并未解决根本问题，也没能妥善处理我们的担忧。
演出和游乐项目都非常出色。不过，客户服务实在令人失望至极。除了Ei Phyu Win女士外，我们感觉自己被漠视、不被尊重，我们的诉求似乎只是给对方带来麻烦，根本不值得去处理。
这里本应是一个适合全家人游玩的景点，孩子们能在这里留下快乐的回忆。然而，我脑海中挥之不去的印象却是：要让人认真对待我们的诉求竟是如此困难。
我们像往常一样玩了大约20个嘉年华游戏，这些游戏都相当有难度。最后我们终于赢得了“喂动物”这个游戏。负责该游戏的工作人员却告诉我们其实没赢。我们以为可能是有时间限制或者有什么规则我们没搞懂，于是又去玩了别的游戏。不过最后我们决定再试一次。第二次时，我和儿子兴奋极了，因为我们确信自己肯定赢了。再次，尽管那只鳄鱼/短吻鳄游戏机似乎出现了故障，那名工作人员仍坚称我们并没有玩。
我礼貌地询问他们能否查看一下监控录像，毕竟事情刚发生不久。然而，那名工作人员非但没有帮忙，还态度恶劣地拒绝道：“好吧，算你赢，算你赢。”最后才让我们挑选奖品。在一个面向家庭的游乐场所，我实在不期望得到这样的对待。
这一情况能够圆满解决，全靠那位女士。Ei Phyu Win出面帮忙。她沉着冷静、专业且真心乐于助人。她把原本令人头疼的局面化解为可以处理的情况，我们非常感激她的帮助。
可惜，事情并未就此结束。在自助餐区，我们被分配到的桌子（B14）很脏，于是另一位工作人员把我们安排到了另一张桌子。我们去取食物时，把刚赢来的玩具以及餐厅赠送给孩子们的陀螺都放在了桌上。几分钟后我们返回时，两件玩具都不见了。
我再次说明了事情的经过，并请求他们查看监控录像，因为事件刚刚发生。但这一请求再次被驳回。我们只得到这样的答复：他们已经“检查过”，但什么也没发现。最后，另一位工作人员好心给我们提供了替换的玩具，我们对此心存感激，但这并未解决根本问题，也没能妥善处理我们的担忧。
演出和游乐项目都非常出色。不过，客户服务实在令人失望至极。除了Ei Phyu Win女士外，我们感觉自己被漠视、不被尊重，我们的诉求似乎只是给对方带来麻烦，根本不值得去处理。
这里本应是一个适合全家人游玩的景点，孩子们能在这里留下快乐的回忆。然而，我脑海中挥之不去的印象却是：要让人认真对待我们的诉求竟是如此困难。
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