点评:DO NOT BOOK WITH THIS FREENOW APP! In the way from a hotel within Rome city limits (3 metro stations from Roma Termini) to the Fumicino airport at 7:30 am, we chose Taxi Go option. Their Taxi Go option is when you have the maximum fare (here was 88 euro) but will pay the meter if its lower than the maximum noted. The taxi meter was 68 euros, + 3 euro app fee apparently equals to 87 euro instead of 71 euro. Tje driver also noted the trip duration as 1 hour when in fact is was 30 minutes. Their customer service is useless: they said we were charged correctly because they don't have access to taxi meters (sarcasm: really? You dont?) The taxi drivers enter the amount for the taxi fare into the app system MANUALLY! they can enter whatever they want. In almost identical situation with Uber in Milan October 2025, Uber quickly refunded the wrong amount and the scamming taxi driver got nothing. Book with Uber, because they support customers or flag down a taxi in the street (worked for us very nicely). The FreeNow app is SUPPORTING SCAMING TAXI DRIVERS INSTEAD OF THEIR CUSTOMERS AND IS NOT READY TO SUPPORT THE CUSTOMERS. STAY AWAY FROM THIS APP!!!
翻译:请勿使用此 FREENOW 应用预订!早上 7:30,我们从罗马市区内的一家酒店(距离罗马特米尼火车站 3 个地铁站)前往 Fumicino 机场,途中我们选择了 Taxi Go 选项。他们的 Taxi Go 选项是当您有最高票价(这里是 88 欧元)时,但如果票价低于标注的最高价格,则需要按计价器付费。出租车计价器是 68 欧元,加上 3 欧元的应用费,显然等于 87 欧元而不是 71 欧元。司机还将行程时间标注为 1 小时,而实际上是 30 分钟。他们的客户服务毫无用处:他们说我们被正确收费,因为他们无法访问出租车计价器(讽刺:真的吗?你没有?)出租车司机手动将出租车费用输入应用系统!他们可以输入任何他们想要的内容。2025 年 10 月在米兰,Uber 的情况几乎相同,Uber 很快退还了错误的金额,而诈骗出租车司机什么也没得到。使用 Uber 预订,因为他们会帮助乘客或在街上拦出租车(对我们来说很管用)。FreeNow 应用支持那些欺骗出租车司机,而不是乘客,而且根本不准备为乘客提供支持。远离这个应用!