点评:Last Saturday my teenage daughter and her friend wanted to go and see "No Hard Feelings". Seems very appropriate now - or not. We rang in advance to see if there would be any issue with two 15 year olds going to the Cinema on there own as it was a 15 rated film. The man told us that if we booked it online there would be no issue when we got there. My daughter and her friend brought there travel cards which does have there date of birth on it just in case but no photo. We decided not to bring there passport as they might lose that and did not want to take the risk.
They were asked for id and refused entry. The girls clearly look 15 or above. They had travel cards with them but this was not accepted. My daughter rang me and I sent her a picture of her passport. They still would not let the two girls in and were not nice at all about it.
After coming from Harrogate to Leeds to watch the film the girls had to abandon going to the cinema. Note: a friend of my daughters who she plays football with went to see the same film and walked in by the same people stopping my daughter and friend. She was not asked for ID at all even though they are the same age.
Following this Vue have made it almost impossible to get a refund and my wife has spent all morning looking to get her money back. The girls were given a QR code to claim a refund. My wife has been to the cinema and was told they could not do a refund after the movie was aired, She has tried to convert this to a gift voucher but met another brick wall. Vue have treated the girls shabbily and clearly have no interest in customer service. We will not be going to the Light in Leeds any time soon again.
翻译:上周六,我十几岁的女儿和她的朋友想去看看“No Hard Feelings”。现在看来非常合适——或者不合适。我们提前打电话询问两个 15 岁的孩子自己去电影院是否会出现任何问题,因为这是一部 15 级的电影。该男子告诉我们,如果我们在网上预订,到达那里时就不会有问题。我女儿和她的朋友带来了那里的旅行卡,上面确实有出生日期,以防万一,但没有照片。我们决定不带护照去那里,因为他们可能会丢失护照,并且不想冒这个风险。
他们被要求出示身份证并被拒绝入境。这些女孩显然看起来15岁或以上。他们随身携带旅行卡,但不被接受。我女儿给我打电话,我给她发了一张护照照片。他们仍然不让两个女孩进来,而且态度也很不好。
从哈罗盖特来到利兹观看电影后,女孩们不得不放弃去电影院。注:我女儿的一个朋友和她一起踢足球,去看了同一部电影,走进去时,同样的人拦住了我女儿和朋友。尽管他们年龄相同,但她根本没有被要求出示身份证件。
遵循这个 Vue 几乎不可能获得退款,我的妻子花了整个上午的时间寻找退款。女孩们收到了一个二维码来申请退款。我的妻子去过电影院,被告知电影播出后无法退款,她试图将其转换为礼券,但遇到了另一堵墙。 Vue 对待女孩的态度很恶劣,而且显然对客户服务不感兴趣。我们不会很快再去利兹的光。