点评:Unfortunately we were very disappointed with Aspires offering. Having visited the lounge previously due to business class tickets we were both looking forward to the pleasant previous experience but it has fallen into a deep hole of being dirty, filthy windows, almost completely empty food buffet and the female toilets had no hand towels or toilet paper, my wife discretely brought this to one of the attendants attention and was advised they were fully aware of the situation but could not rectify as no cleaners were rostered on. The male toilets were very dirty with tissue all over the floor and had obviously not been cleaned or checked for hours.
Most of the tables/benches on arrival were either covered with or at least a few empty used glasses, plates and cutlery----This did not change in the 2 hours we were there. Now this was 100% not the fault of the 2 staff members on duty as they were both always very busy with the coffee station and bar as it is simply chronically understaffed. It was easy to tell that they were not enjoying their day at work. MANAGEMENT please sort out your staffing ratio.
翻译:不幸的是,我们对 Aspires 的服务非常失望。我们之前因为商务舱机票而去过休息室,我们都期待着之前的愉快体验,但它却陷入了肮脏的深渊,窗户脏兮兮的,自助餐几乎完全空了,女厕所没有手巾或卫生纸,我的妻子悄悄地向其中一位服务员报告了这个问题,他们说他们完全了解情况,但无法纠正,因为没有安排清洁工。男厕所非常脏,地板上到处都是纸巾,显然已经好几个小时没有打扫或检查了。
抵达时,大多数桌子/长凳上都放着或至少放着几个空的用过的玻璃杯、盘子和餐具——在我们在那里的 2 个小时里,这种情况没有改变。现在这 100% 不是值班的两名工作人员的错,因为他们总是忙于咖啡站和酒吧,因为那里长期人手不足。很容易看出他们并不享受工作日。管理层请理清您的人员配备比例。