点评:3 years have passed since I gave an egregious online review about a company but I want to warn other transportation affiliates and retail customers before you book with Sultan who is the owner and operator of Ice Paradise Tours. Our company has had two very bad experiences in the same week; on the days of March 11th and 12th 2026. On the first date Sultan accepted an airport transfer from our company, we followed up 24 hours after to confirm vehicle and driver information and he sent us a Whatsapp message saying i made a mistake i’m fully booked with no additional leaving us in an awkward situation because our client does not have airport transportation anymore. Not even two days later we had a 3.5 hour tour booked since February 15th with a confirmed price that was scheduled for Sunday March 25, 2026 not only did he change the price he then sent a message booked. Will not answer the phones and no explanations. So BUYER BEWARE This is a horrible company who has no ethics who may you leave you stranded and refuses to answer or take calls. You have been warned.
翻译:距离我上次在网上发表对一家公司的差评已经过去三年了,但我仍然想提醒其他运输合作伙伴和零售客户,在预订Ice Paradise Tours的行程之前务必谨慎,因为Sultan是这家公司的老板兼经营者。我们公司在同一周内遭遇了两次非常糟糕的经历,分别是2026年3月11日和12日。第一次,Sultan接受了我们公司的机场接送订单,24小时后我们跟进确认了车辆和司机信息,他却发来一条WhatsApp消息说他搞错了,已经订满了,没有其他安排,这让我们非常尴尬,因为我们的客户失去了机场接送服务。不到两天后,我们预订了一个3.5小时的行程,从2月15日开始,价格也已确认,原定于2026年3月25日星期日出发。他不仅更改了价格,还发消息说已经订满了。他不接电话,也不做任何解释。所以,请各位买家务必小心!这是一家毫无职业道德的糟糕公司,可能会让你白跑一趟,而且拒绝接听电话。警告完毕。