下载App
资质规则
旅行
账户
Bo J
Rockstar Parking Scam & NO accountability
Hartford Healthcare Amphitheater的点评
点评：Corporate Detachment at its absolute worst:
Do not waste your money on the $125 guaranteed "Rockstar Parking" at this venue, especially if you are on a strict schedule.
I paid $325 for a ticket to the Willie Nelson/Neil Young concert on Sept 22, plus $125 for a guaranteed premium parking spot [6.6]. I have a tight timeline at home caring for my mother and needed seamless parking to ensure I could get home in time to relieve her caregiver. Upon arrival, venue staff turned me away from the Rockstar lot, claiming it was completely full despite my pre-paid, guaranteed contract.
Because of their operational failure, I was forced into a distant public garage. Knowing the massive traffic bottlenecks that public garage faces, I was forced to leave the venue 20 minutes early—entirely missing the concert's finale—solely to make sure I got home to my family on time. Had the venue honored the contract I paid for, I would have stayed for the entire show.
To make matters worse, their customer service is non-existent. I have sent five separate emails to five different venue addresses and have been entirely ignored. They will happily take your money for premium amenities, leave you stranded, and refuse to provide a human point of contact when they fail you.
Abusive consumer treatment. Corporate detachment at its absolute worst.
Avoid this venue if you value reliability and basic customer care.
Do not waste your money on the $125 guaranteed "Rockstar Parking" at this venue, especially if you are on a strict schedule.
I paid $325 for a ticket to the Willie Nelson/Neil Young concert on Sept 22, plus $125 for a guaranteed premium parking spot [6.6]. I have a tight timeline at home caring for my mother and needed seamless parking to ensure I could get home in time to relieve her caregiver. Upon arrival, venue staff turned me away from the Rockstar lot, claiming it was completely full despite my pre-paid, guaranteed contract.
Because of their operational failure, I was forced into a distant public garage. Knowing the massive traffic bottlenecks that public garage faces, I was forced to leave the venue 20 minutes early—entirely missing the concert's finale—solely to make sure I got home to my family on time. Had the venue honored the contract I paid for, I would have stayed for the entire show.
To make matters worse, their customer service is non-existent. I have sent five separate emails to five different venue addresses and have been entirely ignored. They will happily take your money for premium amenities, leave you stranded, and refuse to provide a human point of contact when they fail you.
Abusive consumer treatment. Corporate detachment at its absolute worst.
Avoid this venue if you value reliability and basic customer care.
翻译：企业冷酷无情的典型例子：
千万别花125美元去购买该场馆所谓的“摇滚明星专属停车位”，尤其是当你时间紧张的时候。
9月22日，我花了325美元购买了威利·纳尔逊和尼尔·杨音乐会的门票，又额外支付了125美元以确保能获得一个优质的停车位[6.6]。我在家里需要照顾母亲，时间非常紧张，因此必须能够顺利停车，这样才能及时赶回家接替看护人。然而，当我到达时……场馆工作人员将我拒之门外，不让我进入Rockstar专属停车区。尽管我事先已付费并签订了合同，他们仍声称该区域已经满员。
由于他们的运营失误，我不得不将车停在较远的公共停车场。考虑到公共停车场常出现的严重拥堵情况，我不得不提前20分钟离开场馆——结果完全错过了音乐会的压轴环节——只为能按时回家与家人团聚。倘若场馆履行了我所支付的合同条款，我本可以全程观看整场演出。更糟糕的是，他们的客户服务形同虚设。我分别给五个不同的场馆地址发送了邮件，但全都被无视了。他们欣然收取高额费用以提供所谓的“优质服务”，却在出现问题时任由顾客自生自灭，甚至拒绝提供任何人工客服渠道。
这种对待消费者的方式简直恶劣至极。是典型的企业冷漠无情的体现。
如果你重视可靠性与最基本的客户服务，那就千万别选择这个场馆。
千万别花125美元去购买该场馆所谓的“摇滚明星专属停车位”，尤其是当你时间紧张的时候。
9月22日，我花了325美元购买了威利·纳尔逊和尼尔·杨音乐会的门票，又额外支付了125美元以确保能获得一个优质的停车位[6.6]。我在家里需要照顾母亲，时间非常紧张，因此必须能够顺利停车，这样才能及时赶回家接替看护人。然而，当我到达时……场馆工作人员将我拒之门外，不让我进入Rockstar专属停车区。尽管我事先已付费并签订了合同，他们仍声称该区域已经满员。
由于他们的运营失误，我不得不将车停在较远的公共停车场。考虑到公共停车场常出现的严重拥堵情况，我不得不提前20分钟离开场馆——结果完全错过了音乐会的压轴环节——只为能按时回家与家人团聚。倘若场馆履行了我所支付的合同条款，我本可以全程观看整场演出。更糟糕的是，他们的客户服务形同虚设。我分别给五个不同的场馆地址发送了邮件，但全都被无视了。他们欣然收取高额费用以提供所谓的“优质服务”，却在出现问题时任由顾客自生自灭，甚至拒绝提供任何人工客服渠道。
这种对待消费者的方式简直恶劣至极。是典型的企业冷漠无情的体现。
如果你重视可靠性与最基本的客户服务，那就千万别选择这个场馆。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
