点评:I wanted to book an instructor and rent kite gear for my husband on 2 consecutive days, the 16th and 17th January. Before coming to Malaysia, I well in advance planned our roundtrip searching for all the activites and availability. I checked Oxbold’s website where it was indicated that bookings are available from 18th December 2023 on.
I contacted them the 11th January 2024 to book the aforementioned activites but I was told that the instructor would not be back till the 23rd January as he had signed up for a contest some days beforehand, thus neither lessons nor gear rental would be available until that. I asked if they could reccommend someone else instead of him and then I was told that he was the only instructor in the area. This was the point when I got mad. I told the contact person that this was not indicated on the website and I had only included Balok beach to be able to kite and had already booked a hotel, otherwise we would have totally exlcuded the East coast due to the monsoon season and unpredictable weather. So it was a total waste of money for us (booked two nights in a hotel there and we could not cancel it due to short notice) not to talk about the time we could have spent at other destinations.
翻译:我想连续两天,即1月16日和17日,为我丈夫预订一位教练并租用风筝装备。在来马来西亚之前,我提前计划好了往返行程,寻找所有的活动和空闲时间。我查了 Oxbold 的网站,上面显示从 2023 年 12 月 18 日起可以预订。
我于 2024 年 1 月 11 日联系他们预订上述活动,但我被告知教练要到 1 月 23 日才会回来,因为他提前几天报名参加了比赛,因此在此之前既不提供课程也不提供装备租赁。我问他们是否可以推荐其他人来代替他,然后我被告知他是该地区唯一的教练。这就是我生气的地方。我告诉联系人,网站上没有注明,我只包括了巴洛克海滩,以便可以放风筝,并且已经预订了酒店,否则由于季风季节和不可预测的天气,我们将完全排除东海岸。因此,不谈论我们本可以在其他目的地度过的时间,对我们来说完全是浪费钱(在那里预订了两晚酒店,由于通知时间太短而无法取消)。