下载App
资质规则
旅行
账户
John G
Cancelled activity and still waiting for refund – no response to emails
Geilo Husky Day Tours的点评
点评：I am extremely disappointed with my experience dealing with Geilo Husky.
In June 2025 I paid in advance by bank transfer for a husky sledding experience scheduled for March 2026 as a special birthday experience for my wife.
Unfortunately, the company cancelled the activity the night before the event, what has followed has been extremely poor customer service.
After the cancellation the company asked me to provide my bank details so they could process a refund. I provided these details promptly on 21 February 2026.
However, despite several follow-up emails and giving the company a clear deadline to respond, I have received neither the refund nor any reply.
It is very concerning that a company can cancel an activity, acknowledge that a refund is due, request bank details to process it, and then simply stop responding to customers.
It is also worth noting that payment had to be made by bank transfer rather than credit card. This means customers do not have the additional protection normally available with credit card payments if something goes wrong.
The amount outstanding is £391, and I have now had to raise a complaint with the UK International Consumer Centre in order to try to recover the refund.
Based on my experience, I would advise travellers to exercise extreme caution when booking.
In June 2025 I paid in advance by bank transfer for a husky sledding experience scheduled for March 2026 as a special birthday experience for my wife.
Unfortunately, the company cancelled the activity the night before the event, what has followed has been extremely poor customer service.
After the cancellation the company asked me to provide my bank details so they could process a refund. I provided these details promptly on 21 February 2026.
However, despite several follow-up emails and giving the company a clear deadline to respond, I have received neither the refund nor any reply.
It is very concerning that a company can cancel an activity, acknowledge that a refund is due, request bank details to process it, and then simply stop responding to customers.
It is also worth noting that payment had to be made by bank transfer rather than credit card. This means customers do not have the additional protection normally available with credit card payments if something goes wrong.
The amount outstanding is £391, and I have now had to raise a complaint with the UK International Consumer Centre in order to try to recover the refund.
Based on my experience, I would advise travellers to exercise extreme caution when booking.
翻译：我对与Geilo Husky公司的交易体验极其失望。
2025年6月，我通过银行转账预付了2026年3月的哈士奇雪橇体验费用，作为送给我妻子的特别生日礼物。
不幸的是，该公司在活动前一天晚上取消了活动，之后的客户服务极其糟糕。
取消后，该公司要求我提供银行账户信息以便退款。我于2026年2月21日立即提供了这些信息。
然而，尽管我多次发送后续邮件，并明确告知该公司回复的最后期限，但我既没有收到退款，也没有收到任何回复。
一家公司可以取消活动、承认退款、要求提供银行账户信息以便退款，然后就停止回复客户，这令人非常担忧。
另外值得注意的是，付款方式是银行转账而非信用卡。这意味着如果出现问题，客户无法享受信用卡支付通常提供的额外保障。
未付金额为 391 英镑，我已向英国国际消费者中心投诉，希望能追回退款。
根据我的经验，我建议旅客在预订时务必格外谨慎。
2025年6月，我通过银行转账预付了2026年3月的哈士奇雪橇体验费用，作为送给我妻子的特别生日礼物。
不幸的是，该公司在活动前一天晚上取消了活动，之后的客户服务极其糟糕。
取消后，该公司要求我提供银行账户信息以便退款。我于2026年2月21日立即提供了这些信息。
然而，尽管我多次发送后续邮件，并明确告知该公司回复的最后期限，但我既没有收到退款，也没有收到任何回复。
一家公司可以取消活动、承认退款、要求提供银行账户信息以便退款，然后就停止回复客户，这令人非常担忧。
另外值得注意的是，付款方式是银行转账而非信用卡。这意味着如果出现问题，客户无法享受信用卡支付通常提供的额外保障。
未付金额为 391 英镑，我已向英国国际消费者中心投诉，希望能追回退款。
根据我的经验，我建议旅客在预订时务必格外谨慎。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
