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Liv Z
Connecto Transfers left us stranded at Palermo Airport at night with a toddler
Connecto Transfers的点评
点评：I'd prebooked a taxi 6 weeks in advance, all confirmed, a car for 4 for my partner, myself and our toddler who isn't even 2. The night before arrival the driver messaged me to cancel, refusing to pick up 3 people and saying he would only take one. Stressful enough when you're arriving late with no public transport from Palermo to Cefalù.
With him refusing to pick us up, I had no option but to cancel and book a new one. The customer service representative I was corresponding with told me my new booking was being handled accordingly and that the transfer would proceed as booked. The staff made me feel reassured.
Then this morning it's suddenly clear they aren't being helpful at all. They've removed individual names from the correspondence, they're being vague, and they cannot even guarantee me a ride. They have now confirmed they will not get me a taxi.
So I booked 6 weeks in advance, was told the night before that the driver refuses to pick us up, was reassured in writing that a new transfer would be sorted, and have now been left with no idea how we're getting to Cefalù. The company doesn't seem to care that we'll be stranded. You go on holiday thinking you've done the right thing to make it as stress-free as possible, and then you get this on the day you travel.
I've read that taxi pickup at Palermo Airport can be chaotic on busy nights, and other companies are fully booked now. So thank you, Connecto, for the stress, and for leaving us stranded with a toddler at the airport tonight.
With him refusing to pick us up, I had no option but to cancel and book a new one. The customer service representative I was corresponding with told me my new booking was being handled accordingly and that the transfer would proceed as booked. The staff made me feel reassured.
Then this morning it's suddenly clear they aren't being helpful at all. They've removed individual names from the correspondence, they're being vague, and they cannot even guarantee me a ride. They have now confirmed they will not get me a taxi.
So I booked 6 weeks in advance, was told the night before that the driver refuses to pick us up, was reassured in writing that a new transfer would be sorted, and have now been left with no idea how we're getting to Cefalù. The company doesn't seem to care that we'll be stranded. You go on holiday thinking you've done the right thing to make it as stress-free as possible, and then you get this on the day you travel.
I've read that taxi pickup at Palermo Airport can be chaotic on busy nights, and other companies are fully booked now. So thank you, Connecto, for the stress, and for leaving us stranded with a toddler at the airport tonight.
翻译：我提前6周预订了一辆出租车，一切都已确认妥当——那是一辆能容纳4人的车，专门供我的伴侣、我以及还不到2岁的孩子乘坐。就在抵达的前一晚，司机发消息给我说要取消预约，他拒绝搭载3个人，声称只愿意接一个人。当我们深夜从巴勒莫前往切法卢时，本就因为没有公共交通工具而倍感焦虑。
由于他拒绝接我们，我别无选择，只能取消原订单并重新预订一辆出租车。与我联系的客服人员告诉我，我的新预订正在妥善处理中，接送服务也会按原定安排进行。那位工作人员让我安心了不少。
然而今天早上，情况突然变得明朗：他们根本帮不上任何忙。他们删去了邮件中的个人姓名，回答含糊其辞，甚至无法向我保证能安排到车。现在他们已确认无法为我叫到出租车。
而我可是提前6周就预订的啊。前一天晚上我得知司机拒绝接我们，后来又收到书面保证说会安排新的接送服务。可现在我完全不知道要怎么去切法卢了。这家公司似乎根本不在乎我们会不会被困在那里。本以为提前做好安排就能让假期轻松无压力，结果出发当天却遭遇这种状况。
我读到过，在帕勒莫机场，人多的夜晚打车可能会变得很混乱。现在其他公司也都排满预约了。所以，谢谢你，Connecto——多谢你给我们添麻烦，还让我们今晚带着个学步期的小孩被困在机场。
由于他拒绝接我们，我别无选择，只能取消原订单并重新预订一辆出租车。与我联系的客服人员告诉我，我的新预订正在妥善处理中，接送服务也会按原定安排进行。那位工作人员让我安心了不少。
然而今天早上，情况突然变得明朗：他们根本帮不上任何忙。他们删去了邮件中的个人姓名，回答含糊其辞，甚至无法向我保证能安排到车。现在他们已确认无法为我叫到出租车。
而我可是提前6周就预订的啊。前一天晚上我得知司机拒绝接我们，后来又收到书面保证说会安排新的接送服务。可现在我完全不知道要怎么去切法卢了。这家公司似乎根本不在乎我们会不会被困在那里。本以为提前做好安排就能让假期轻松无压力，结果出发当天却遭遇这种状况。
我读到过，在帕勒莫机场，人多的夜晚打车可能会变得很混乱。现在其他公司也都排满预约了。所以，谢谢你，Connecto——多谢你给我们添麻烦，还让我们今晚带着个学步期的小孩被困在机场。
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